BEHAVIORAL HEALTH SUPPORT STAFF - STERLING HEIGHTS (FRONT DESK ASSISTANT)

America's Community Council; Sterling Heights (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Behavioral Health Support Front Desk professional to enhance clinic operations. This role involves managing the front office, ensuring exceptional client service, and supporting clinical staff in a busy behavioral health environment. The ideal candidate will be bilingual in English and Arabic, possess strong organizational skills, and have experience in a medical setting. Join a team that values diversity and is committed to providing quality care to a diverse client base. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is for you.

Benefits

Full Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

Long-term Disability Insurance

Paid Time Off (20 days annually)

403(b) Retirement Plan

Employee Referral Bonuses

Qualifications

• High school diploma required; associate degree preferred.
• Bilingual proficiency in English and Arabic is mandatory.
• Experience in a medical or behavioral health office is preferred.

Responsibilities

• Manage front desk operations and serve as the first point of contact.
• Coordinate intake appointments and manage the clinic calendar.
• Assist clients with intake procedures and paperwork.

Skills

Bilingual in English and Arabic

Customer Service

Organizational Skills

Communication Skills

EHR Systems Proficiency

Insurance Verification Knowledge

Education

High School Diploma

Associate Degree or Higher

Tools

Electronic Health Record (EHR) Systems

Job description

BH - Mental Health - Macomb - Sterling Heights, MI

Secondary Job Location(s)

Remote Type

N / A

Position Type

Full Time

High School

Salary Range

Travel Percentage

None

Job Shift

Job Category

Health Care

Job Description:

We are seeking a dedicated and organized Behavioral Health Support Front Desk professional to manage the front office of our busy behavioral clinic in Sterling Heights, MI. The ideal candidate will ensure smooth clinic operations, provide exceptional customer service, and support our clinical team. Bilingual proficiency in English and Arabic is required to communicate effectively with our diverse client base.

Essential Functions:

1. Front Desk Management: Serve as the first point of contact for clients and visitors, managing the reception area professionally and warmly.
2. Phone Handling: Answer and direct incoming calls, provide service information, and handle inquiries courteously.
3. Insurance Verification: Verify and update client insurance information for accurate billing and service delivery.
4. Appointment Scheduling: Coordinate intake appointments, manage the clinic calendar to optimize efficiency and reduce wait times.
5. Database Navigation: Manage client data and scheduling using electronic health record (EHR) systems proficiently.
6. Client Support: Assist clients with intake procedures, paperwork, and information about services.
7. Administrative Tasks: Handle clerical duties such as filing, faxing, scanning, and maintaining supplies.
8. Team Collaboration: Work closely with clinical staff to ensure effective communication and support for client care.

Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Bilingual in English and Arabic is mandatory.
• Experience in a medical or behavioral health office is preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask efficiently in a fast-paced environment.
• Proficiency with computers, databases, and EHR systems.
• Knowledge of insurance verification processes.

Benefits:

• Competitive full-time salary
• Full medical, dental, and vision insurance with low costs and deductibles
• Short-term and long-term disability insurance
• Paid time off (20 days annually)
• 14 paid holidays, including your birthday
• 403(b) Retirement Plan
• Bonus opportunities including employee referral bonuses

If you are motivated, passionate about helping others, and capable of managing a busy clinic front office, we encourage you to apply for this rewarding position.

ACC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.