Behavioral Health Supervisor & BHA Training Lead

NYC Health + Hospitals; Hempfield Township (Westmoreland County); On-site; USD 75,000 - 95,000; Full time

Job summary

Queens Hospital Center, part of NYC Health + Hospitals, seeks a supervisor to oversee Behavioral Health Associates (BHAs) under clinical or behavioral health supervision, ensuring effective training and orientation across Emergency Department, CPEP and inpatient/outpatient services.

Responsibilities include coordinating day-to-day BHA activities, orienting staff, evaluating performance, planning training, and leading seminars on managing aggression.

Qualifications

• Associate’s degree plus two years of relevant experience in a high-volume setting.
• High School diploma plus three years of relevant experience.
• Completion of NYC Health + Hospitals Supervisory Training within three months.
• Successful completion of restraints and seclusion training prior to performing such work.
• BLS certification within sixty days of appointment.
• Vital signs and grooming training within ninety days.

Responsibilities

• Provides non-clinical supervision and coordinates the day-to-day activities of BHAs to ensure efficient operations.
• Participates in staff orientation and assigns a preceptor for new BHAs during orientation.
• Reviews staff performance and collaborates with nursing leadership to re-assign BHAs as needed.
• Plans and schedules training, including PMCS classes and other activities for coordinated services.
• Presents seminars to BHAs on managing aggression and related topics.
• Attends treatment team meetings to support appropriate interventions for patients with aggression/violence.
• Acts as liaison to nurse educators and staff on QA/PI and ICARE initiatives.
• Tracks behavioral health codes and communicates debriefings to leadership and BHAs.
• Attends nursing rounds, administrative briefings, and other meetings as directed.
• Supports operational scheduling and department workflow management.
• Promotes special activities and events to support the program.
• Performs other related duties as directed.

Skills

Staff supervision

Training

Orientation

Quality assurance

Coordination

Education

Associate’s degree in Criminal Justice / Social Services / health-related discipline

High School diploma or equivalent

Supervisory Training (NYC Health + Hospitals)

Restraints and seclusion training completed

Vital signs and grooming training within 90 days

BLS certification (AHA) within 60 days

Job description

Queens Hospital Center, part of NYC Health + Hospitals, seeks a supervisor to oversee Behavioral Health Associates (BHAs) under clinical or behavioral health supervision, ensuring effective training and orientation across Emergency Department, CPEP and inpatient/outpatient services.

Responsibilities include coordinating day-to-day BHA activities, orienting staff, evaluating performance, planning training, and leading seminars on managing aggression.