Behavioral Health - Recovery Coach

MHC Healthcare; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) with employer contribution

Paid time off

Job summary

MHC Healthcare in Tucson, Arizona is seeking a Behavioral Health Services Specialist to provide individualized services and coordinate care for clients and families.

The role emphasizes assessments, service planning, documentation, and collaboration with psychiatric and primary care teams, with a focus on recovery and confidentiality.

Qualifications

• Bachelor’s degree in a Social Services field or four years of directly related behavioral health experience.
• Fingerprint Clearance Card through the Arizona Department of Public Safety.
• Arizona driver’s license with clean record and proof of current vehicle insurance.
• Knowledge of DSM and ICD; ability to complete Behavioral Health Assessments with clinical oversight.
• Excellent customer service, organizational, and communication skills.

Responsibilities

• Provides individualized behavioral health services to clients and families based on needs and diagnoses.
• Provides quality assessments, service planning, annual updates, care coordination, and discharge planning.
• Maintains audit-ready client charts and documentation.
• Coordinate primary care and psychiatric care with oversight.
• Provides home-based and crisis intervention services as necessary.
• Provides referrals to community resources and collaborates with staff.

Skills

Customer service

Organizational skills

Communication

Computer proficiency

ACC/RBHA knowledge

DSM/ICD knowledge

Education

Bachelor’s degree in Social Services

4 years behavioral health experience

Job description

The following qualifications are required:

• Bachelor’s degree in a Social Services field or four (4) years of directly related experience in behavioral health services support in lieu of a bachelor’s degree. (For children’s RC - 1 year of experience directly working with children outside of a behavioral health environment, may be used if skill sets obtained in that environment can be applied to this position).
• Fingerprint Clearance Card through the Arizona Department of Public Safety
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The following qualifications are preferred:

• 1 year of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Experience with community resources and agencies
• Basic Life Support (BLS) certification
• First Aid certification

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:

Does not direct or supervise others.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Computer proficient.
• Knowledge of State ACC and RBHA requirements.
• Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
• Ability to complete Behavioral Health Assessments with appropriate clinical oversight.

Duties and Responsibilities:

• Provides individualized behavioral health services to clients and families in a manner most effective based on client needs and diagnoses, including both behavioral health and medical diagnoses.
• Provides clients and family members with quality and timely assessments, service planning, annual updates, primary care coordination, psychiatric coordination, and Prepares timely and accurate documentation discharge and aftercare planning within a recovery model of care.
• and maintains audit-ready client charts, including:
  • Demographic Form with yearly or bi-yearly updates,
  • Service Plan with ongoing Service Plan Reviews,
  • Annual Assessment Updates,
  • Primary care coordination as appropriate, not less than annually, Psychiatric Assessments annually or as recommended by the psychiatric provider,
  • Crisis Plans with appropriate revisions, and
  • Other forms as appropriate or requested.
• Accommodates client schedules when providing direct services.
• Meets productivity requirements while maintaining ethical encountering and billing practices.
• Provides home-based and crisis intervention services as necessary or requested.
• Provides or arranges transportation for clients as necessary.
• Provides clients with appropriate referrals to community agencies and resources as needed or requested.
• Works collaboratively with psychiatric staff as appropriate, ensuring clients receive appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
• Follows professional and ethical practices when working with clients, client records, families, and community personnel.
• Maintains confidentiality of client and family information.
• Promote trust in MH care providers while delivering excellent customer service.
• Acts as a willing and efficient liaison between MH Behavioral Health Services and other behavioral health agency staff, school district employees, Department of Child Safety (DCS), Department of Economic Security (DES), ACC/RBHA staff, and court employees.
• Interacts effectively with MH employees, ACC/RBHA/Health Plan, community members, and other agency personnel to promote trust, cooperation, and growth.
• Observes applicable state and federal laws, assumes responsibility for knowledge of laws, and requests clarification if necessary.
• Maintains general behavioral health and education standards and keeps abreast of behavioral health and educational trends by reading and attending in-services and workshops as indicated in staff development plan.
• Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and staff.
• Performs all other duties as assigned.

Benefits:

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.