Behavioral Health Records Specialist (Remote)

Fast Pace Health; Franklin (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Behavioral Health Records Specialist to join their remote team. This role emphasizes efficient data management, quality customer service, and a commitment to patient care. You'll be responsible for gathering and maintaining patient records, ensuring confidentiality, and supporting the clinical team. With a flexible schedule and a focus on community involvement, this position offers a rewarding career path in a supportive environment. If you are passionate about healthcare and enjoy working collaboratively, this opportunity is perfect for you.

Benefits

Holiday Pay

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Work-Life Balance

Community Events Participation

Qualifications

• 2+ years in records department or front desk preferred.
• Strong customer service and communication skills required.

Responsibilities

• Gather and upload patient records and assessments.
• Provide quality customer service to patients and staff.
• Maintain confidentiality and data integrity.

Skills

Customer Service

Data Entry

Communication Skills

Problem Solving

Multi-Tasking

Education

High School Diploma or GED

Tools

EHR System

Job description

Posting Title

Behavioral Health Records Specialist (Remote)

Overview

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Behavioral Health Records Specialist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Behavioral Health Records Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities

The Behavioral Health Records Specialist reports to Behavioral Health Clinical Coordinator and in lieu the Director of Behavioral Health and is a member of the Behavioral Health team. The Behavioral Health Records Specialist position involves consistent, quality customer service to both internal staff members and external patients. The Records Specialist will have a primary focus of gathering information and records for patient appointments, uploading assessment results in the chart, assisting with our letter and forms process, creating patient profiles for charting and prescribing practices for our behavioral health (BH) team. They will listen to the patients’ request and take appropriate action to respond to it, including but not limited to the assisting with letter and form requests, input of patient insurance information in the system, creating chart for patient in prescription system, gathering releases for patient care, sending lab order forms and requests to patient, uploading lab results and/or assessments in the patient chart, ensuring any hospital or primary care records are scanned in the chart if applicable before the first appointment. As a team member of the clinical team, you may also assist with documenting patient encounters and provide information to outside facilities who are referring to behavioral health services. In managing these requests, the Behavioral Health Records Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Behavioral Health Records Specialist will consistently demonstrate proficient data entry skills and knowledge of the importance in maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job-specific competencies, and perform other duties as assigned.

This is a fully remote role with flexible schedule options Monday-Friday (40 hours/week). You must live in one of our 6 states (TN, KY, IN, AL, LA, or MS with preference for TN). The pay range for this position is $12-14/hour.

What You Will Do:

• Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness.
• Appropriately Recording Telephone encounters via EHR system
• Obtain Medical release as needed for patient requested forms
• Schedule and confirm appointments for patients if applicable
• Collect co-pays or fees for service
• Complete knowledge of EHR including updating pharmacy information for patients
• Faxing info from EHR
• Obtain and Scan required documents into EHR
• Complete knowledge of registering patients
• Update patient information in the EHR and prescribing system
• Document and communicate with providers about assessment results and hospital records.
• Respond appropriately to agitated or disgruntled patients
• Learn the aspects of compliance in the company by completing all mandatory compliance training.
• The ability to maintain friendly, cordial relations with all employees.
• The ability to build and maintain friendly, cordial relations with patients.
• The ability to build and maintain friendly, cordial relations with pharmacies, referral sources and members of the professional community.
• The ability to maintain a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with patients, co-workers, and managers.
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Ability to comply with Company standards of operations.
• The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.

Experience Requirements and Preferences:

Education: High School Diploma or GED

Experience:

• At least 2 years of experience in records department, front desk, or as office assistant
• Healthcare experience in Medical or Behavioral Health preferred
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi-Task
• Problem Solving and critical thinking skills a plus

Education Requirements:

High School Diploma or Its Equivalent

License Requirements:

No License Required

Compliance

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdfhttps://www.dol.gov/whd/regs/compliance/posters/eppac.pdfMississippi Residents Only:In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.