Behavioral Health Receptionist

Sunbelt Healthcare; Tucson (AZ); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401K

Paid Time Off

Employee Assistance Plan

Job summary

Sunbelt Healthcare is looking for a Behavioral Health Receptionist for their Tucson clinic. The successful candidate will provide excellent support to clients and be responsible for greeting visitors, scheduling appointments, and maintaining patient records. Key qualifications include customer service experience, proficiency in Microsoft Office, and a high school diploma. The position offers a range of benefits such as medical insurance, paid sick leave, and a starting pay of $16+ per hour, depending on experience.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role, preferably in a medical or behavioral health setting.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet patients and visitors warmly.
• Answer phone calls and direct them appropriately.
• Schedule and confirm appointments.

Skills

Customer service experience

Interpersonal and communication skills

Organization and administrative skills

Multitasking ability

Proficiency in Microsoft Office Suite

Knowledge of medical terminology

Spanish Speaking

Education

High school diploma or equivalent

Tools

Electronic Health/Medical Record Systems

Job description

Behavioral Health Receptionist

Entune Behavioral Health is seeking a Receptionist for our outpatient behavioral health clinic in Tucson, AZ. Entune Behavioral Health offers individual, couples, and family therapy, along with a range of supportive mental health services designed to help clients build resilience, improve well-being, and achieve meaningful life goals.

Description

We are currently hiring a Behavioral Health Receptionist / Front Desk to join our team and provide excellent support to our diverse client community.

Responsibilities

• Greet patients and visitors with a warm and welcoming demeanor
• Answer phone calls and direct them to the appropriate department or team member
• Schedule and confirm appointments, ensuring efficient use of resources and minimal wait times
• Verify patient insurance coverage and eligibility
• Collect co-pays and fees, ensuring accurate records and adherence to financial policies
• Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA)
• Assist patients with inquiries and provide relevant information about services and procedures
• Prepare and process medical forms and documents
• Collaborate with medical staff to ensure smooth patient flow and efficient operations
• Handle incoming and outgoing mail, faxes, and deliveries
• Monitor and maintain the cleanliness and organization of the front desk area

Qualifications & Requirements

• High school diploma or equivalent
• Proven experience in a customer service role, preferably multiple years in a medical or behavioral health setting
• Excellent interpersonal and communication skills
• Strong organization and administrative skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer programs, including Microsoft Office Suite
• Proven experience in Electronic Health/Medical Record Systems, preferably Advanced MD (AMD)
• Knowledge of medical terminology and procedures is preferred
• Ability to maintain confidentiality and exercise discretion
• Willingness to learn and adapt to new systems and technologies
• Professional appearance and demeanor
• Current CPR, AED, First Aid Certification (Required)
• Current DPS Level One Fingerprint Clearance Card (Required)
• Spanish Speaking (Preferred)

Full-time Benefits

• Medical, Health Savings Account (HSA), Vision, Dental, Short-term, Long-term Disability, Life insurance
• 401K and Local Financial Advisors
• Employee Assistance Plan
• Paid Sick Leave
• Paid Time Off (personal leave)
• Pay starts at $16+ / hour, depending on experience.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Equal Employment Opportunity

• Sunbelt Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.