Behavioral Health QA Specialist — Quality & Compliance

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

PTO & holidays

403(b) Retirement Plan

Tuition reimbursement

Job summary

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a QA Specialist to strengthen clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

The role emphasizes data-driven investigations, chart audits, and collaborative work with clinical and administrative teams. This on-site position focuses on ensuring services meet Medicaid and accreditation standards, with opportunities for professional growth and impact within a leading behavioral

Qualifications

• Bachelor's degree in healthcare administration, public health, human services, paralegal or related field.
• Demonstrated experience can be substituted for educational requirement
• Two to five (2-5) years’ experience in compliance, quality improvement, or healthcare operations.
• Behavioral Health clinical experience preferred.

Responsibilities

• Participate in risk management and quality improvement through chart audits.
• Investigate complaints, grievances, and compliance concerns; document findings and recommend corrective actions.
• Coordinate and monitor incident reporting, breach investigations, and required notifications.
• Monitor and assist in the development of key performance indicators (KPIs) and quality metrics, identifying trends for improvements in service delivery.
• Review sentinel events and other significant occurrences; assist with root cause analyses and follow-up actions.
• Track corrective action plans and monitor completion and effectiveness.
• Assist with data collection, analysis, and performance monitoring.

Skills

Quality assurance

Regulatory compliance

Auditing

Data analysis

Risk management

Communication

Education

Bachelor's degree in healthcare administration

Bachelor's degree in public health

Master’s degree preferred

Job description

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a QA Specialist to strengthen clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

The role emphasizes data-driven investigations, chart audits, and collaborative work with clinical and administrative teams. This on-site position focuses on ensuring services meet Medicaid and accreditation standards, with opportunities for professional growth and impact within a leading behavioral