Behavioral Health QA Assistant

APM; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Plans

Life Insurance

403B Plan

FSAs

EAP

Job summary

APM, located in Philadelphia, seeks a Quality Assurance professional for Behavioral Health services. The role focuses on data tracking, report generation, and ensuring adherence to performance standards.

The candidate will work on policy updates, training plans, and cross-functional collaboration to improve documentation and clinical practices. This is a full-time, on-site position requiring bilingual Spanish/English abilities.

Qualifications

• Bilingual in Spanish and English required.
• Associate’s degree in any field.
• At least 2 years of healthcare administration experience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Credible and Microsoft Office.

Responsibilities

• Update department policies and procedures.
• Collaborate with administration and clinical managers on QIP strategies and clinical standards.
• Maintain documentation for Drug & Alcohol and Mental Health programs to support QA improvements.
• Assist in developing annual training plans and revisions.
• Coordinate with clinical team on training, audits, and documentation practices.
• Support regulatory compliance and audit readiness.

Skills

Bilingual: Spanish & English

Strong organizational skills

Multitasking

Excellent communication

Healthcare administration

Education

Associate's degree

Tools

Credible

Microsoft Office

Job description

Salary: $40,000 plus overtime pay

Job Status: Full-time and on-site

Location: 4301 Rising Sun Avenue, Philadelphia, PA 19140

ABOUT APM

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

SUMMARY

The Quality Assurance is responsible for ensuring that the Behavioral Health is adhering to established performance and quality standards. Specifics duties include tracking performance data and generating reports, reconciling program data, and performing other tasks as assigned.

Some of the duties and responsibilities are:

Overall Responsibilities

• Assist in the process of updating department policies and procedures.
• Provide feedback and collaborate with administration and clinical managers in the development of strategies for the implementation of Quality Improvement Plan (QIP’s), and overall clinical standards, staff development through hands on chart corrections, in-service instructions based on developing a department training calendar.
• Establish working collaborative relationship with the clinical team in the development and maintenance of documentation manuals for both the Drug & Alcohol and Mental Health programs to support continued quality improvement and standardized documentation practices.
• Consult with clinical management team about the appropriateness of clinical staff, development of annual training plan, and on-going monthly revisions of departmental annual training plan.
• Assist in addressing regulatory agency grievance procedures.
• Other duties as assigned.

Data Collection/Auditing

• Conduct random and scheduled audits (independently and/or along with members of the management team), identify deficiencies and provide timely corrections. Immediately report to the Administrative Director and management team all deficiencies.
• Collect and evaluate data on how services are provided by each clinic.
• Maintain personnel credentialing files in coordination with management team. Review files to ensure regulatory credentialing compliance with NIAC, CBH, Office of Mental Health and Substance Abuse Services (OMHSAS) and DDAP.
• Assist in the preparation for clinical audits and the establishment of guidelines/processes to maintain audit readiness.

Building Maintenance/Safety

• Plan, implement, and evaluate quality program components to include, but not limited to, physical plant, documentation, and records to ensure the environment meets the social, emotional, health, and physical needs of the individuals.

Monitor receptionists' expectations

• Assist with interviewing new candidates for the receptionist position.
• Train new hire receptionists.
• Conduct random PDMP and lab audits on Credible to ensure they are completed before every doctor’s appointments.
• Manage doctors’ schedules, holidays schedules, cash revenue, and report to Admin Director.

Existing and New Hires Training/Clearances

• Provide input, feedback, support and training in the development/implementation/adherence to best practices, recovery/resiliency principles, clinical models (i.e., CBT, trauma – focused approaches, PE), quality management and documentation expectations.
• Gather new hire clearances and training certifications.
• Maintain updated clearances and trainings for existing staff.

BENEFITS

• Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Requirements

• Must be bilingual in Spanish and English.
• Must have completed an Associate’s degree in any field.
• Minimum of 2 years of experience in healthcare administration.
• Strong organizational and multitasking abilities.
• Excellent communications and interpersonal skills.
• Proficient in healthcare management software (Credible) and Microsoft Office Suite.
• Proficiency in Numpad is a plus.