Behavioral Health Program Manager

00 RHA Health Services, LLC; Burlington (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Payactiv: early access to earned wages

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings

Wellbeing Programs

Chronic Disease management programs

Training: CPR and first aid

Job summary

RHA Health Services, LLC in North Carolina is seeking a Behavioral Health Program Manager. This position provides day-to-day operational leadership for behavioral health services, focusing on program structure, workflow, staffing coordination, and quality compliance in outpatient and community settings.

The Program Manager collaborates with Directors, Team Leaders, and Licensed Clinicians to ensure timely, effective service delivery, PCP implementation, and adherence to payer requirements and

Qualifications

• Master's degree or higher in a human services field or related area.
• License, Provisional License, Certificate, Registration, or Permit issued by a governing board regulating human service profession.

Responsibilities

• Provides day-to-day operational leadership for behavioral health services.
• Coordinates program structure, workflow, staffing, and service delivery expectations.
• Ensures documentation compliance and alignment with agency standards and payer requirements.
• Supports PCP implementation and coordinates with Directors, Team Leaders, and clinicians.

Skills

Leadership

Communication

Education

Master's degree or higher

Professional license or certification

Job description

We are hiring for: Behavioral Health Program Manager Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The Behavioral Health Program Manager provides day-to-day operational leadership and program support for behavioral health services. This role is primarily responsible for supporting program structure, workflow, staffing coordination, service delivery expectations, productivity, documentation compliance, and overall program functioning. The Program Manager works closely with Directors, Team Leaders, Qualified Professionals, Licensed Clinical Professionals, and other staff to ensure services are delivered effectively, timely, and in alignment with agency standards, payer requirements, and quality expectations. While the position may provide clinical direct care or assist with high-risk clinical situations as needed, the primary focus is operational oversight, problem-solving, team support, and ensuring programs are running efficiently. Behavioral Health Program Manager Serve as the primary team leader supporting individuals with Mental Health or Substance Abuse Issues in outpatient and community settings. Coordinates and monitors the array of services and supports identified in each person's Person Centered Plan.

Responsibilities of the Program Manager include:

• Works closely with other paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Provides administrative supervision to all employees
• Assists the Director in ensuring that whenever necessary the appropriate transition to another level/type of care for the person supported is sought after appropriate staffing with the Clinical Program Manager.
• Assists the Director in providing leadership to employees by promoting harmony among co-workers and clearly reinforcing company and site office objectives and strategies
• Monitors and ensures interventions are performed face-to-face outside the facility, and that each person supported receives required number of contacts per service definition
• Actively participates in financial maintenance, budget monitoring, and budget creation and plans of corrective action to improve unit performance and meet targets
• Assists in the resolution of complaints/issuers and serves as role model employees, visitors, the general public and individuals being served

Education:

Master's Degree or Higher & 1+ years full-time experience with population served.

License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.

Definitions:

Human Service Degrees Include: Social Service, Sociology, Psychology, or other Human Service Degrees.

Populations Served Include: Mentally Ill-Child, Mentally Ill- Adult, Substance Abuse-Adult, Substance Abuse-Child

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job‑specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently pr