Behavioral Health Outreach Consultant

The University of Texas at Austin; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of Texas at Austin seeks a Behavioral Health Outreach Consultant to support the Texas Child Mental Health Consortium and improve access to behavioral health services for children and families in Texas.

The role emphasizes provider outreach, referral coordination, education, and collaboration with clinicians, care coordinators, and community partners to advance behavioral health access and outcomes.

Qualifications

• Ability to relate with diverse individuals and establish trust with stakeholders.
• Dedication to meeting internal and external customer needs.
• Build and maintain partnerships with healthcare organizations and referral sources.
• Clear verbal and written communication; ability to present information to clinicians and partners.
• Efficient time management and ability to coordinate multiple outreach initiatives.
• Use sound judgment to resolve issues and improve outcomes.

Responsibilities

• Conduct provider outreach visits to physician practices, clinics, and community organizations.
• Coordinate referrals and track outcomes; facilitate behavioral health consultations.
• Develop and maintain community partnerships and identify referral resources.
• Deliver education materials and outreach documents to clinicians and organizations.
• Document outreach activities and prepare reports and performance metrics.
• Participate in quality improvement initiatives and program evaluations.

Skills

Interpersonal Savvy

Customer Focus

Building Effective Relationships

Communication

Organizing

Problem Solving

Job description

Behavioral Health Outreach Consultant

Hiring Department: Department of Psychiatry

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Aug 31, 2027

Location: AUSTIN, TX

Job Details: General Notes

Dell Medical School is seeking a Behavioral Health Outreach Consultant.

This is a grant funded position with an end date of 8/31/2027 that is renewable for another year based upon work performance and progress toward research goals.

Purpose

This position supports mental health programs and initiatives administered through the Texas Child Mental Health Consortium (TCMH), focusing on improving access and quality of mental health care for children, adolescents, and mother’s across Texas.

The Behavioral Health Outreach Consultant supports behavioral health access programs by facilitating provider consultation, coordinating referrals, conducting outreach activities, and promoting utilization of behavioral health resources. Working closely with physicians, advanced practice providers, behavioral health clinicians, care coordinators, social workers, and community organizations, this role helps improve access to mental health services for patients and families. The position provides resource navigation, supports provider education, maintains community partnerships, and assists with implementation of outreach initiatives designed to improve behavioral health outcomes. The Behavioral Health Outreach Consultant typically reports to a Behavioral Health Program Manager, Program Director, Outreach Manager, or similar leader and serves as an important liaison between healthcare providers, behavioral health resources, and community partners.

Responsibilities

Provider Outreach and Engagement

• Conduct outreach visits to physician practices, clinics, and community organizations.
• Promote awareness and utilization of behavioral health consultation services.
• Develop productive working relationships with healthcare providers.
• Respond to provider inquiries regarding available behavioral health resources.
• Support provider recruitment and engagement initiatives.

Consultation and Referral Coordination

• Facilitate behavioral health consultation requests according to established protocols.
• Gather information necessary for clinical consultations and referrals.
• Coordinate referrals to mental health providers and community resources.
• Track referral outcomes and follow-up activities.
• Assist providers in navigating available behavioral health services.

Community Partnership Support

• Support development and maintenance of community partnerships.
• Identify potential referral resources and community organizations.
• Participate in collaborative meetings with external stakeholders.
• Maintain current information regarding community resources.

Provider Education and Resource Development

• Deliver educational information regarding behavioral health programs.
• Prepare resource guides, reference materials, and outreach documents.
• Assist with presentations and educational events.
• Promote evidence-based behavioral health practices and available services.

Program Documentation and Reporting

• Document outreach activities, partnership contacts, and referral activity.
• Maintain program databases and required records.
• Assist with preparation of reports and performance metrics.
• Ensure documentation complies with program requirements.

Program Support and Continuous Improvement

• Participate in quality improvement initiatives.
• Assist with implementation of new outreach activities.
• Provide feedback regarding operational improvements.
• Support program goals and organizational objectives.

Other duties as identified by department

Marginal or Periodic Functions

• Participate in pilot programs, and special projects.
• Attend legislative, policy, or stakeholder meetings related to behavioral health.
• Contribute to development of program evaluations, and accreditation activities.
• Represent the organization at professional conferences, community events, and health fairs.
• Provide cross-coverage for outreach, referral, or program staff during periods of absence.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities

Interpersonal Savvy

• Relates comfortably with diverse individuals, builds rapport quickly, and effectively manages interpersonal dynamics.
• Establishes trust with physicians, clinicians, and community stakeholders.
• Navigates difficult conversations professionally and diplomatically.
• Adjusts communication style based on audience needs.

Customer Focus

• Dedicated to meeting the needs and expectations of internal and external customers.
• Responds promptly to provider consultation requests.
• Anticipates stakeholder needs and barriers.
• Demonstrates urgency in facilitating behavioral health access.

Building Effective Relationships

• Builds formal and informal networks that enhance organizational effectiveness.
• Establishes productive partnerships with healthcare organizations.
• Maintains long-term relationships with referral sources.
• Creates collaborative solutions across departments and organizations.

Communication

• Clearly conveys information through verbal, written, and presentation formats.
• Delivers effective provider education presentations.
• Produces concise reports and documentation.
• Explains behavioral health resources using audience-appropriate language.

Organizing

• Efficiently manages time, information, and competing priorities.
• Coordinates multiple outreach initiatives simultaneously.
• Maintains accurate program documentation.
• Prioritizes high-impact provider engagement activities.

Problem Solving

• Uses sound judgment and analysis to resolve issues and improve outcomes.
• Identifies obstacles to behavioral health access.
• Develops creative referral solutions.
• Evaluates outreach effectiveness and recommends improvements.