Behavioral Health Office & Scheduling Coordinator

Lifepoint Health, Inc.; McKinney (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits

401k match

Tuition assistance

Job summary

Collin Springs is a behavioral health hospital dedicated to providing exceptional patient care in Texas. Lifepoint Health supports our mission by equipping the team with resources to maintain a safe, clean environment for patients, families, and staff.

The Housekeeper role emphasizes clinical, operational, and administrative excellence, coordinating with the treatment team to ensure chart accuracy and timely room turnover while delivering outstanding service.

Qualifications

• Education: High School Diploma or GED preferred.
• Certifications: CPR and De-escalation certification required or to be obtained within 30 days of hire.

Responsibilities

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use.
• Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program.
• Monitors and records attendance including tardiness and absences.
• Communicates with treatment team to ensure chart compliance.
• Interfaces with others to ensure completion of physician follow-ups from CPE.
• Manages Family Session Schedules as required by program.
• Work with the business office and the utilization review department to ensure payment for services.
• Preform pre-certifications and concurrent reviews.
• Develop relationships with payer sources.
• Interfaces with UR department to ensure service coverage for patients.
• Maintain a positive working relationship with referral sources, community agencies and organizations.
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe.
• Schedules or completes UDS collections, including random screenings.
• Ensures orders are obtained for patients prior to starting services (as applicable).
• Actively participate in the therapist's discharge planning needs.
• As directed creates appointments, starts follow up care process and completes interfacing with organizations.
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.
• Conducts appointment reminder calls.
• Collects copays and deductibles as applicable.
• Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.
• Other responsibility and duties assigned by leadership.

Skills

Customer service

Team collaboration

Detail orientation

Education

High School Diploma/GED

Job description

Collin Springs is a behavioral health hospital dedicated to providing exceptional patient care in Texas. Lifepoint Health supports our mission by equipping the team with resources to maintain a safe, clean environment for patients, families, and staff.

The Housekeeper role emphasizes clinical, operational, and administrative excellence, coordinating with the treatment team to ensure chart accuracy and timely room turnover while delivering outstanding service.