Behavioral Health Office Representative

BayCare Health System; Bloomingdale (IL); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401(k) reimbursement

Yearly performance appraisals

Team award bonus

Community discounts

Job summary

BayCare Health System is seeking a Behavioral Health Office Representative in Bloomingdale, Florida. This role involves obtaining and updating patient information, scheduling appointments, and assisting with billing inquiries. Candidates should have a high school diploma and at least one year of office-related experience, along with strong communication and organizational skills. Benefits include health plans, paid time off, and tuition reimbursement.

Qualifications

• 1 year of office related experience.
• Strong customer service and communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Obtain and update patient information.
• Schedule patient appointments and assist with inquiries.
• Collect payments and assist with billing questions.
• Ensure completion of encounter documentation.
• Review daily schedules and coordinate with onsite supervisor.

Skills

Customer service

Interpersonal skills

Critical thinking

Organization

Written communication

Verbal communication

Administrative skills

Clerical skills

Education

High School or Equivalent

Job description

Position Details

• Access Type: PRN
• Facility: Behavioral Health Life Management – Bloomingdale Valrico
• Location: Valrico, FL
• Hours: M-Fri 8:00 am – 6:00 pm (8‑hour shift)

Required Experience

1 year of office related experience.

Behavioral Health Office Representative Responsibilities

• Obtains and updates patient information.
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services.
• Collects and posts payments, and assists with patient billing questions.
• Ensures completion of all encounter documentation prior to check out.
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients.

Requirements

• High School or Equivalent.
• 1 year of office related experience.
• Customer service, interpersonal, critical thinking skills.
• Written and verbal communication skills.
• Works independently and with a team.
• Organization, administrative and clerical skills.

Benefits

• Health, Dental, Vision.
• Paid time off.
• Tuition reimbursement.
• 401(k) reimbursement.
• Yearly performance appraisals and team award bonus.
• Community discounts.

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at https://info.flclearinghouse.com.

Equal Opportunity Employer Veterans/Disabled.