Behavioral Health Navigator I - UPMC McKeesport

UPMC; McKeesport (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Parking on site

Job summary

UPMC Western Behavioral Health is seeking a full-time Behavioral Health Navigator I to support UPMC McKeesport Emergency Department. The role focuses on assessment, disposition planning, bed placement, and coordination with psychiatrists and staff.

The position involves three 12-hour rotating shifts, including days, evenings, and nights, with holidays observed. Requires transcripts and relevant mental health education credentials.

Qualifications

• Undergraduate & Graduate transcripts must be included with application.
• Bachelor's or master's degree in psychology, counseling or social work; other fields considered with 12 credits in human services or relevant mental health experience.

Responsibilities

• Assess and navigate patients and families in collaboration with attending psychiatrists and staff in the Emergency Department.
• Develop initial treatment plan to facilitate disposition planning and assist with bed placement or disposition planning.
• Identify acuity level of patient and facilitate flow of information for effective communication regarding patient care and disposition.
• Respond to appointment or inpatient admission requests via email, phone, or voicemail and triage for appropriate placement.
• Collaborate with multidisciplinary team and participate in staff meetings and committees.

Education

Bachelor's Degree in Psychology, Counseling or Social Work

Master's Degree in Psychology, Counseling or Social Work

Job description

UPMC Western Behavioral Health is hiring a full-time Behavioral Health Navigator I to support UPMC McKeesport!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC McKeesport Emergency Department. They will develop initial treatment plan to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

The incumbent will work three 12-hour rotating shifts, to include days, evenings, nights, and weekends. Shifts will typically be 6:30 am to 7pm and 6:30 pm to 7am with some variability. Must work 2 major and 2 minor holidays per year. Parking available on site.

UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION

Responsibilities:

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.

• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.

• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.

• Knowledge of insurance programs, processes and able to obtain authorizations as needed.

• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

• Maintain competency requirements.

• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.

• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly

• Follow outpatient scheduling or referral documentation guidelines

• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail

• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement

• Ability to verbally present the case to physicians and others

• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic

• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner

• Demonstrates expertise in accessing social systems by providing resource‑specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes‑crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts.

• History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face to‑face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed.Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Comprehensive Crisis Management (CCMC)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran