Behavioral Health Intake Specialist- Bilingual Spanish Preferred

WellPower - All Jobs; United States; Remote; USD 60,000 - 63,000; Full time

Benefits offered by this job

Language differential

Remote work

Job summary

WellPower is seeking a Behavioral Health Intake Specialist to serve as the first contact for individuals seeking mental health services. You will conduct initial screenings, triage calls, and determine appropriate levels of care with clinical judgment.

This remote role supports cross-team coordination and crisis de‑escalation as needed. The position requires a BA degree in a related field and typically one year in mental health settings.

Qualifications

• Bachelor’s degree in psychology, social work or related human services field.
• 1 year of experience in mental health or human services preferred.
• Experience using behavioral health screening tools and triage protocols.

Responsibilities

• Maintain reliable attendance to ensure coverage of the Accessphone line.
• Answer and triage calls using behavioral health screenings.
• Assess crisis situations over the phone and respond appropriately.
• Verify consumer information across computer platforms.
• Understand behavioral health insurance coverage and verify eligibility.
• Document billable screenings and assess level of care.
• Schedule initial appointments for new and returning individuals.
• Coordinate with hospital social workers and community partners.
• Refer individuals to community mental health providers as needed.
• Document all work in the EMR and with team.

Skills

Intake screening

Crisis triage

EMR documentation

Phone etiquette

Education

Bachelor’s degree in psychology, social work or related field

Tools

EMR software

Job description

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support.

Our Guiding Principles: _Person Centered._We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.

• Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
• _Integrity._We operate from a deep foundation of ethical, accountable practices in all we do.
• _Organizational Resilience._We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary:

Behavioral Health Intake Specialists are the first point of contact for individuals seeking mental health services at WellPower. They respond to calls and referrals from hospitals, community partners, and the public. They complete billable behavioral health screenings to gather clinically relevant information, identify symptoms suggestive of mental health diagnoses, and use clinical judgment to determine the appropriate level of care. Team members help de-escalate callers experiencing crises as needed. This role works closely with teams across the organization to ensure a smooth, supportive, and person- centered start to care.

Compensation & Benefits:

• Behavioral Health Intake Specialist ( BA Degree)– $30.12/hour - $62,650
• Language Differential - $1-$2.50/hour for bilingual proficiency in Spanish or ASL
• For complete overview of ourrobustBenefits: https://wellpower.org/workplace-of-choice/

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications.

Job Duties & Functions:

• Maintain reliable attendance and punctuality to ensure consistent coverage of the Accessphone line and team operations.
• Answer and use behavioral health screening to triage incoming calls on the Access phone line.
• Assess crisis situations over the phone and respond appropriately.
• Verify consumer information across multiple computer platforms.
• Understand and interpret behavioral health insurance coverage, including verifying eligibility .
• Complete billable behavioral health screenings and clinically assess the best level of care forthe individual, including documenting assessed clinical risk.
• Schedule initial appointments for new and returning individuals.
• Communicate with hospital social workers and other community partners regarding referrals.
• Refer individuals to community mental health providers when appropriate.
• Coordinate appointment scheduling with team members.
• Document all work in the electronic medical record (EMR).
• Other duties as assigned.

Requirements & Qualifications:

• Bachelor’s degree in psychology, social work or a related human services field.
• One (1) year of experience in mental health or human services preferred.

Work Location: Remote

Shift/Hours: Monday- Friday, 8 am- 5 pm

Physical Requirements:

• Repetitive hand and finger motions for computer use
• Ability to navigate computer systems and respond to calls
• Capacity to manage emotionally charged situations while maintaining professional boundaries
• Strong critical thinking and problem-solving skills to manage multiple tasks and shifting priorities

Working Conditions

Work involves regular computer use in a fast‑paced environment that can be emotionally demanding. Adaptability, resilience, and teamwork are essential.

Learn more about WellPower:

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For a complete overview of our robust benefits, visit:

https://wellpower.org/workplace-of-choice