Behavioral Health Engagement & Care Coordinator

Wheeler Health; Plainville (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive medical and prescription

Dental and vision insurance

Life and AD&D insurance

403(b) Plan with company contributions

Education Reimbursement Program

Training and development opportunities

Productivity incentive

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

Wheeler Clinic in Plainville, CT is seeking an Engagement Specialist to provide centralized engagement, outreach, and care coordination for behavioral health services. The role improves access, retention, and continuity of care through proactive communication with clinical teams and referral sources.

The position operates from a centralized location alongside the Care Management team, supporting multiple programs and health center sites.

Qualifications

• High School diploma required.
• Minimum of one year of progressively responsible work experience, preferably in a healthcare or behavioral health setting.
• Experience with electronic health records and Microsoft Office applications required.
• Strong organizational, communication, and coordination skills.
• Ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.

Responsibilities

• Collaborates with clinicians and care teams to support patient engagement and retention across individual and group-based behavioral health services.
• Conducts proactive outreach to patients, including those new to services, recently referred, or difficult to engage.
• Contacts patients who miss scheduled appointments and facilitates timely rescheduling.
• Maintains ongoing communication with referral sources, collateral contacts, and primary care providers to support continuity of care.
• Sends engagement and discharge communications in accordance with program protocols.
• Assists patients in accessing recovery supports, housing resources, and other identified needs.
• Tracks and manages engagement workflows, including outreach attempts, outcomes, and follow-up actions.
• Produces and delivers timely, accurate, and professional documentation in the electronic health record and other systems.
• Monitors assigned caseloads or worklists to ensure no gaps in outreach, follow-up, or engagement activities.
• Maintains professionalism in all interactions with patients, staff, and external partners.
• Meets established performance metrics and key performance indicators related to access, engagement, and retention.
• Participates in ongoing training and staff development to enhance skills, efficiency, and knowledge of best practices.
• Demonstrates cultural competency and applies inclusive, patient-centered engagement approaches.
• Performs additional administrative and coordination duties as assigned.

Skills

Organizational skills

Communication skills

Coordination skills

Education

High School diploma

Tools

Electronic Health Records (EHR) software

Microsoft Office

Job description

Wheeler Clinic in Plainville, CT is seeking an Engagement Specialist to provide centralized engagement, outreach, and care coordination for behavioral health services. The role improves access, retention, and continuity of care through proactive communication with clinical teams and referral sources.

The position operates from a centralized location alongside the Care Management team, supporting multiple programs and health center sites.