Behavioral Health Customer Service Representative

Valley Cities Behavioral Health Care; Federal Way (WA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA contributions

Retirement plan

Paid time off

Job summary

Valley Cities Behavioral Health Care seeks dedicated team members to provide outstanding customer service to clients seeking behavioral health services. You will handle calls, schedule appointments, assist with paperwork, and maintain accurate client records across multiple sites.

Join a mission-driven organization dedicated to compassionate, equitable community health. This role offers engagement with clinical staff and opportunities to grow within a supportive team environment.

Qualifications

• Previous experience in customer service in a healthcare setting.
• Knowledge of behavioral health services and terminology.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and electronic health record systems.
• Pass required background checks.

Responsibilities

• Provide exceptional customer service to clients seeking behavioral health services.
• Answer incoming calls and respond to inquiries in a timely and professional manner.
• Schedule appointments and coordinate services for clients.
• Assist clients with completing necessary paperwork and forms.
• Maintain accurate and up-to-date client records.
• Collaborate with clinical staff to ensure clients receive the appropriate care.

Skills

Customer service

Behavioral health

Communication

Organization

Teamwork

MS Office/EHR

Background checks

Tools

Electronic health records

Job description

About Us

Valley Cities has recently been designated as a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances.

Valley Cities has recently been designated as a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances. We are excited about the future ahead. We’re looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others!

Key Responsibilities

• Provide exceptional customer service to clients seeking behavioral health services
• Answer incoming calls and respond to inquiries in a timely and professional manner
• Schedule appointments and coordinate services for clients
• Assist clients with completing necessary paperwork and forms
• Maintain accurate and up-to-date client records
• Collaborate with clinical staff to ensure clients receive the appropriate care

Skills and Qualifications

• Previous experience in customer service, preferably in a healthcare setting
• Knowledge of behavioral health services and terminology
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and electronic health record systems
• Pass required background checks

Join our Team!

Be a part of a team that is dedicated to making a difference every day. Meaningful work, and comprehensive benefits:

• Medical, Dental, & Vision coverage available for employees and eligible family members and dependents
• Health Savings Account, $2,000 contribution annually, prorated monthly.
• Agency sponsored retirement plan, up to 6% employer contributions, and pre‑tax/Roth available
• Access to Employee Assistance Program (EAP) resources
• Comprehensive paid time off, paid holidays, and extended sick leave options
• Access to Student Loan Forgiveness Programs
• Annual longevity bonuses
• Recognition programs and incentives
• Access to training, supervision, and consultation for professional certification and licensure
• Clinical supervision provided toward licensure, if applicable
• Paid training days and annual training fund

Work is performed inside and outside in varying temperatures. Work is conducted within the various Valley Cities’ sites and partner sites. Employees may occasionally be required to push or lift to 25 pounds, twisting and stooping requiring upper and lower body strength. Employees may be exposed to office supply odors or vapors. Employees are sitting, most of the time. Employees are also required to stand, walk, type, bend, write, read, interpret and explain complex issues and speak on the telephone. Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.