Behavioral Health Crisis Specialist I

Solari, Inc.; Denver (CO); Remote; Full time

Job summary

Solari, Inc. is seeking a compassionate Crisis Specialist to support individuals in need through crisis services. The role involves assessing crisis situations, guiding callers, and collaborating with a supportive team in a dynamic environment focused on recovery and resilience. Offering a full-time remote opportunity, competitive compensation, and generous healthcare benefits, we aim to empower those making a difference in mental health support.

Benefits

Generous paid time off (PTO)

Health benefits (Medical / Dental / Vision)

401K & 401K Roth plan

On-site fitness room

LYRA EAP Program - 25 free sessions for mental health

Qualifications

• Minimum 4 years of full-time behavioral health experience.
• Flexible education and experience combinations accepted.

Responsibilities

• Respond to calls and texts for crisis services with compassion.
• Screen and triage to ensure safety and effective resolutions.
• Document interactions in EHR accurately.

Skills

Critical Thinking

Effective Communication

Adaptability

Collaboration

Mental Health Expertise

Education

GED / High School diploma

Master's degree

Bachelor's degree

Associate degree

Job description

Work Location : Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.

Join Our Team as a Crisis Specialist - Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do :

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values :

At Solari, we live and breathe our core values, and as part of our team, you'll embody these principles : safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities :

• Lead the Way : Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.
• Screen & Triage : Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.
• Empower Through Education : Share valuable mental health education and community resources, helping individuals navigate their path to recovery.
• Team Player : Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.
• Document Your Impact : Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.
• Innovate & Engage : Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For :

• Critical Thinker : You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
• Effective Communicator : Your verbal and written communication is clear and compelling, facilitating productive interactions.
• Adaptable : You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
• Team Builder : You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
• Mental health and wellness expert : You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience :

• Minimum of a GED / High School diploma and four (4) years of full-time behavioral health work experience.
• Alternatively, a combination of education and experience will be considered (Master's degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).

Specifications : Behavioral health or substance use fields

• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you're enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let's brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem / router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

22 — $25.30 USD

Working Conditions :

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https : / / speed.cloudflare.com /

Who We Are & What We Offer :

Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical / Dental / Vision) that start the first of the month following the hire date

Competitive compensation

Convenient office locations and Hybrid Schedule

On-site fitness room free to all employees (Tempe Office)

Basic Life Insurance

Voluntary Life, Spouse, Child Insurance

Critical Illness w / free dependents

Critical Illness Spouse

Short Term & Long Term Disability- Starts first of the month after 90 days of employment

401K & 401K Roth - Starts first of the month after 90 days of employment

United Pet Care

LifeLock for identity theft

LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

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