Behavioral Health Coordinator: ED & Disposition

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Cape Cod Hospital in Massachusetts seeks a dedicated position to assist Psychiatric Observation Providers in coordinating timely treatment, continuation of care, and disposition planning. You will identify social needs, arrange admissions, and update all parties as care progresses.

The role emphasizes bed searches, transfers, and collaboration with admitted teams to minimize ED crowding while ensuring patient safety and quality care.

Qualifications

• Bachelor's degree in the field of human services is required; Master's preferred.
• 1-3 years' experience working with programs treating mental health, substance abuse, or co-occurring disorders preferred
• Experience using electronic health record documentation system to document program notes preferred
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and internet search engines
• Excellent organization and time management skills
• Crisis Prevention Intervention Training within 1 month of hire
• Current BLS certification

Responsibilities

• Responds in a timely fashion to minimize the duration of a patient's time in the Emergency Department (ED) or on the medical units; contributes to reducing overcrowding and boarding.
• Takes a behavioral health history, including past inpatient admissions or admissions to other levels of behavioral health care.
• Collects information from patient, family, or providers regarding current functioning at home, school, community, and environmental factors.
• Identifies current providers and state agency involvement.
• Identifies health-related social needs (HRSN) including housing insecurity, food insecurity, access to transportation, health insurance, and education.
• Provides updates to the patient and family as the process progresses.
• Presents assessment information to the payer for authorization after disposition is determined.
• Works with Behavioral Health admissions team regarding inpatient/partial hospital admissions and coordination of services.
• Conducts bed searches to arrange admission for patients meeting medical necessity criteria.
• Coordinates transfer and admission to appropriate facilities and handles transportation arrangements.
• Updates crisis prevention/safety plans using the Crisis Planning Tool.
• Collaborates with involved providers to share information with consent about the treatment plan.
• Supports linkage to the patient’s natural support system after discharge and arranges services accordingly.
• Identifies strategies to reduce unnecessary hospitalization and ED utilization by connecting patients to community-based services.
• Provides resources and referrals for recovery-oriented and consumer-operated supports.
• Answers incoming calls to the Psychiatric Provider and offers psycho-education on recovery, wellness, and crisis self-management.
• Completes all encounter documentation required for the position and maintains a comprehensive community resource list.
• Performs other duties and actively participates in the annual process improvement plan.
• Delivers consistent service excellence to patients, families, visitors, volunteers and coworkers

Skills

Crisis Prevention Intervention

BLS Certification

Electronic Health Records

Microsoft Office

Education

Bachelor's degree in human services

Master's degree preferred

Tools

Electronic Health Record system

Job description

Cape Cod Hospital in Massachusetts seeks a dedicated position to assist Psychiatric Observation Providers in coordinating timely treatment, continuation of care, and disposition planning. You will identify social needs, arrange admissions, and update all parties as care progresses.

The role emphasizes bed searches, transfers, and collaboration with admitted teams to minimize ED crowding while ensuring patient safety and quality care.