Behavioral Health Community Based Case Manager

Pillars Community Health, LLC; Berwyn (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading community health organization seeks a Behavioral Health Community Based Case Manager to enhance care coordination. The role involves managing care for children and families, developing individualized plans, and collaborating with community providers. Successful candidates will have a Bachelor's degree in a related field and experience with diverse populations. The position offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Health insurance

Retirement plan

Paid time off

Professional development

Certification reimbursement

Qualifications

• Degree in Human or Health Services or meets MHP criteria.
• Experience with diverse populations and behavioral health needs.
• Bilingual fluency in English and Spanish required.

Responsibilities

• Manage care coordination for Pathways to Success clients.
• Develop individualized care plans and participate in team meetings.
• Document care plans in electronic health records.

Skills

Teamwork

Communication

Multi-tasking

Education

Bachelor's degree in Human or Health Services

Mental Health Professional (MHP) criteria

Tools

Microsoft Office

Outlook

Teams

Job description

Behavioral Health Community Based Case Manager

Brief Description

The Care Coordinator is the "link" to ensure continuity in client care coordination through collaborative interaction with all providers and community relationships involved in that care, including but not limited to physical health, behavioral health, and social service providers. The Care Coordinator supports children & families enrolled in the HealthChoice Pathways to Success program through Pillars Community Health. Pathways to Success is an Illinois initiative to provide comprehensive care coordination, enhancing access to behavioral, medical, and social services for children with complex behavioral health challenges.

This position facilitates coordinated care and supports Child & Family Care Teams through High Fidelity Wrap Around (Evidence-Based Practice) services or Intensive Care Coordination. Responsibilities include overseeing integrated care, developing individualized care plans (IM+CANS), participating in Child and Family Teams, and coordinating with case managers and caregivers.

Essential Duties and Responsibilities

• Undertake care coordination within either the High-Fidelity Wraparound or Intensive Care Coordination service models for Pathways to Success clients.
• Meet training and certification requirements for the High-Fidelity Wraparound model.
• Manage documentation to meet organizational and service delivery standards.
• Facilitate Child and Family Team Meetings as needed.
• Educate participants and families about the Wrap Around Process and the program.
• Manage assigned caseload through community outreach and conduct assessments to identify needs, strengths, and goals, including social and cultural factors.
• Monitor alerts related to emergency room visits or hospitalizations, follow up, and facilitate post-discharge appointments.
• Document care/service plans and interactions in electronic health records.
• Lead care planning to specify resources for physical and psychosocial needs, setting priorities and goals.
• Participate in participant education, including developing materials and presentations.
• Collaborate with multidisciplinary professionals and community agencies to provide coordinated care addressing health and social determinants.
• Participate in quality improvement activities.
• Maintain accurate data on client records and program reports.
• Prepare reports for agency funders as needed.
• Attend agency meetings and in-services.
• Perform other duties as assigned.

Qualifications

Successful performance requires meeting essential duties and possessing relevant knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Education and Experience

• Bachelor's degree in Human or Health Services, Health Education, or a related field, or meeting the "Mental Health Professional" (MHP) criteria as per Illinois Department of Human Services.
• Experience with diverse child and family populations with behavioral health needs, chronic health conditions, or substance abuse.
• Experience with clinical documentation and SMART goal setting.
• Preferred: Case management experience in home or community settings.

Competencies

• Teamwork and collaboration skills.
• Ability to relate to diverse populations.
• Excellent communication skills.
• Multi-tasking and meeting deadlines.
• Proficiency with Outlook and Microsoft Office, including Teams.

Language

Bilingual fluency in English and Spanish required for one of the two positions.

Other Requirements

• Valid Illinois Driver's License and safe driving record.
• Reliable transportation for community travel.

Schedule

Monday-Friday, 9:00 am - 5:30 pm, with flexibility for evening hours. 2-3 days in-person at the office or community.

Program Definitions

Care Coordinators are trained in both service models and assigned accordingly. Caseload types may change during employment.

Child and Family Team: A team working together to create an individualized care plan, including formal and natural supports.

High Fidelity Wraparound: For youth with complex needs, caseload of about 10, meeting monthly.

Intensive Care Coordination: For youth needing additional services, caseload of 25-30, with short-term, intensive focus.

Mental Health Professional (MHP): More info here.

Pay & Benefits

Hourly rate: $21.00 - $25.00, based on experience. Benefits include health insurance, retirement plan, paid time off, professional development, and certification reimbursement.