Behavioral Health Case Manager - Swing Shift

DESC; Washington; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Dental

Life insurance

Long-term Disability

Medical—no employee premium

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

DESC is seeking a Behavioral Health Case Manager for the Swing Shift in Seattle, WA. This full-time role provides crisis stabilization and client-centered care within a multidisciplinary team at the Crisis Solutions Center.

Responsibilities include planning, coordinating with community partners, and maintaining thorough records while supporting clients through de-escalation and engagement. The position offers benefits and works a swing shift (3PM–11:30PM) with a modest differential.

Qualifications

• Bachelor's degree in social work, psychology, or related behavioral science.
• Ability to meet WA RAAC or superseding credential requirements is required.
• Valid driver's license with insurable driving record and clearance for agency vehicle duties.

Responsibilities

• Participate in clinical reviews and case conferences for CSC clients.
• Create and implement short-term care plans and discharge dispositions.
• Facilitate access to community resources and coordinate with external care teams.
• Provide de-escalation support and maintain a safe, therapeutic environment.
• Maintain complete clinical and administrative records and care coordination.
• Provide transportation for clients and assist with daily facility tasks.

Skills

Community outreach

Crisis counseling

De-escalation

Documentation

Education

Bachelor's degree in social work or psychology

Job description

Behavioral Health Case Manager - Swing Shift

Seattle, WA (http://maps.google.com/maps?q=1600+South+Lane+Street+Seattle+WA+USA+98144) - CDIS

Job Type

Full-time

Description

Days Off: Sunday, Monday

Shift: Swing (3PM - 11:30PM)

Shift Differential: $0.50 Per Hour

Insurance Benefits:

• Dental
• Life
• Long-term Disability
• Medical (no premiums/payroll deductions for employee coverage)

Other Benefits:

• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• ORCA card subsidy
• Paid Time Off (34 days per year)
• Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Job Definition:

Crisis Solutions Center is a residential treatment facility that provides stabilization services to clients experiencing acute or ongoing behavioral health crises. Case managers work within a multi-disciplinary team to create and implement detailed, client-centered care and safety plans; facilitate group and individual counseling; and ensure services are fully integrated with mental health, substance use, and primary care teams. Case managers will also help develop and maintain a comprehensive list of community partners and client resources; participate in staff meetings and trainings; and maintain a safe and therapeutic environment.

Major Duties and Responsibilities:

• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients admitted to the CSC.
• Create and implement short-term care plans, develop client-driven goal planners and discharge dispositions.
• Facilitate clients' access to community resources and services; assist clients in building relationships with external care teams; work with existing care teams to provide goal-oriented case management services.
• Participate in verbal de-escalation in emergent situations; work as a team to maintain a safe, therapeutic environment including 15-minute client wellness checks.
• Demonstrate DESC core values and professionalism in all client and staff interactions; follow agency clinical policies and procedures; participate in quality assurance reviews when assigned
• Maintain current and complete clinical and administrative records, including but not limited to goal planners, progress notes, safety and risk assessments, shift summary notes, and care-coordination between internal and/or external partners.
• Provide phone consultation for referents to the CSC, monitors office security cameras, answer phone calls, and other administrative duties.
• Serve food, do laundry and change linens, help clean common areas, and occasionally clean up bodily fluids and biohazardous waste using appropriate PPE.
• Provide transportation for clients (such as appointments outside of CSC) when needed.
• Attend a 2-week onboarding process upon hire, as well as other full-day trainings on an ongoing basis.
• Other duties as assigned

Requirements

Minimum Qualifications:

• Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstrations of the ability to perform the required job duties.
• Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (RAAC) or any other superseding credential.
• Ability to drive an agency vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required.
• Ability to obtain a Washington State Food Handler's Permit.
• Interest in working with individuals who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
• Be able to pass a Washington State Criminal background check.

Preferred Qualifications:

• Eligible for a Licensed AAC credential or any