Behavioral Health Case Manager LMSW LCSW LPC LAC

Banner Health; Glendale (AZ); On-site; USD 65,000 - 75,000; Full time

Job summary

Banner Thunderbird Medical Center seeks a Behavioral Health Case Manager to provide comprehensive care coordination for patients. The role involves assessing the plan of care, coordinating resources, and monitoring progress with a collaborative treatment team including psychiatrists and nurses.

The position offers opportunities for clinical supervision toward independent licensure, with a focus on family therapy, pediatrics, and addiction counseling in a fast-paced environment.

Qualifications

• Requires master’s degree in social work or related field or equivalent experience.
• 5+ years clinical experience and licensure in social work, professional counseling, or marriage and family.
• Board licensure in addictions for substance abuse program patients as required by state.
• Must have working knowledge of care management, hospital and community resources.

Responsibilities

• Manage individual patients across the health care continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes.
• Provide assessment, direct psychoeducation, and direct psychotherapy to individuals, families, and groups; coordinate care from admission to discharge.
• Lead process improvement activities for patient populations to improve outcomes.
• Evaluate medical necessity and ensure appropriate care to optimize patient outcomes.
• Establish collaborative relationships with physicians, payers, and health care team; communicate with payers to meet requirements.
• Collaborate to develop and manage interdisciplinary discharge plans and communicate the plan across care continuum.
• Educate health care team on case management and managed care concepts.

Skills

Critical thinking

Problem solving

Communication skills

Time management

Education

Master's degree in social work or related field

Job description

Primary City/State: Glendale, Arizona

Department Name: Behav Hlth Case Mgmt-Hosp

Work Shift: Day

Job Category: Clinical Care

Those who have joined the Banner Health mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Bring your passion for Behavioral Health to Banner Thunderbird Medical Center! Our Behavioral Health Unit is made up of 56 beds and cares for a wide range of different mental health diagnoses as well as those behavioral health patients whom have co-morbidities that require an extra level of acute medical care.

As a Behavioral Health Case Manager you will have the opportunity to work with a wide variety of diagnostic categories and age groups. This position has clinical supervision toward independent licensure available. The psychiatrists, nurses, and Behavioral Health case managers work closely as a team to strategize the treatment approach. There will be ample opportunity to practice your family therapy skills with pediatrics, and group therapy skills and addiction counseling skills with our adults. Ours is a fast paced environment that is never dull or routine. While working for Banner, you will be able to strengthen your clinical skills while serving our most vulnerable patients and instilling hope for the future.

The schedule will be Monday - Friday 8:30am - 4:30pm.

Our case managers are scheduled to work 5 consecutive days and we provide 7 days a week coverage. Although this is primarily a Monday - Friday 8:30am - 4:30pm position, there is a holiday requirement, of the 6 recognized Banner Holidays; this position is required to work one summer and one winter holiday.

Weekends as needed per staffing (example: if weekend staff is on PTO -weekday staff is asked to cover) You will be given a flex day if this happens.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

Position Summary

This position provides comprehensive care coordination for patients as assigned. This position assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the quality of clinical services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care.

Core Functions

• Manages individual patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes.


• Provides assessment, direct psychoeducation, and direct psychotherapy to individuals, families, and groups. Coordinates all aspects of patient care from admission to discharge, interacting with the physician and other members of the clinical treatment team to provide quality patient care.


• Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.


• Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes.


• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.


• Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.


• Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.

Minimum Qualifications

Requires master’s degree in social work or related field or equivalent experience.

Requires a proficiency level typically achieved with 5 years clinical experience and as required by state law, a licensure in at least one of the following categories: social work, professional counseling or marriage and family. (Certification requires two years post graduate experience in a mental health setting or equivalent combination of education and documented supervised clinical experience.)

Positions providing direct services to substance abuse program patients must also possess board licensure in addictions as required by state.

Must have a working knowledge of care management, hospital and community resources. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format.

Employees working at Banner Behavioral Health Hospital, BTM Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess a Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

Additional related education and/or experience preferred.

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