Behavioral Health Case Manager II - Telephonic

Elevance Health; United States; Remote; USD 64,000 - 124,000; Full time

Job summary

Elevance Health is seeking a Behavioral Health Case Manager II for a telephonic role. This position involves managing complex cases, developing care plans, and providing support to members with behavioral health and substance abuse needs. The role requires a relevant master's degree and an active license, with a focus on collaboration and clinical judgment.

Qualifications

• At least 3 years of clinical experience with complex psychiatric/substance abuse treatment.
• Experience in case management and telephonic/in-person coaching.
• Managed care experience is required.

Responsibilities

• Perform telephonic case management for members with behavioral health needs.
• Conduct assessments and develop care plans.
• Coordinate with internal and external resources.

Skills

Clinical judgment

Case management

Telephonic coaching

Collaboration

Education

MA/MS in social work, counseling, or related field

Active, unrestricted license (e.g., RN, LCSW)

Job description

Behavioral Health Case Manager II - Telephonic

Join to apply for the Behavioral Health Case Manager II - Telephonic role at Elevance Health.

Required Work Hours: Monday - Thursday: 11:30am - 8pm Eastern Time and Fridays 10:30am - 7pm Eastern Time.

This role enables associates to work virtually full-time, providing flexibility and autonomy. It promotes productivity, supports work-life balance, and ensures essential face-to-face onboarding and skill development.

The Behavioral Health Case Manager II - Telephonic is responsible for performing telephonic case management within the scope of licensure for members with behavioral health and substance abuse needs. Subject matter expertise in areas such as Eating Disorders, Maternity, Alcohol/Drug, Autism Spectrum Disorders, etc., is required.

Primary duties include:

1. Responding to complex cases and account-specific requests.
2. Using screening criteria knowledge and clinical judgment to assess member needs.
3. Conducting assessments and developing care plans to meet identified objectives.
4. Monitoring and modifying care plans as needed.
5. Supporting member access to appropriate, cost-effective care.
6. Coordinating with internal and external resources and collaborating with providers.
7. Serving as a resource to other BH Case Managers.
8. Participating in cross-functional teams and initiatives.

Qualifications include:

• MA/MS in social work, counseling, or a related behavioral health field, or nursing degree, with at least 3 years of clinical experience with complex psychiatric/substance abuse treatment, or equivalent education and experience.
• Active, unrestricted license (e.g., RN, LCSW, LMHC, LICSW, LPC, LMFT, LMSW, or Clinical Psychologist) as per state laws.
• Experience in case management and telephonic/in-person coaching with members with complex disorders.
• Managed care experience is required.

Preferred Qualifications:

• Broad clinical work experience.
• Psychiatric residential or hospital experience is a plus.

The salary range for this position in specified locations is $64,980 to $123,120, with additional benefits and incentives. Elevance Health is an equal opportunity employer, committed to diversity and inclusion, and adheres to all applicable laws regarding vaccination and employment.