Behavioral Health Case Manager: Crisis & Care Coordination

Jobtailor; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Illinois is seeking a skilled clinician to conduct comprehensive assessments, determine case-management approaches, and apply clinical judgment to reduce risk factors. You will perform crisis interventions and coordinate referrals, while ensuring compliance with regulatory standards and care plans.

The role requires collaboration with supervisors and medical directors, travel up to 50-75% within Chicago neighborhoods, and independent work as part of a multidisciplinary team.

Qualifications

• Master’s Degree in Behavioral/Mental Health or related field.
• LCSW or LCPC in Illinois.
• 3-5 years clinical practical experience.
• 2-3 years CM, discharge planning and/or home health care coordination experience.
• Must reside in Illinois.
• Must possess reliable transportation.
• Willing and able to travel up to 50-75% in Southloop, Chinatown and surrounding areas.
• Proficiency with MS Word, Excel, Outlook, PowerPoint, and proprietary applications.
• Excellent analytical and problem-solving skills.
• Effective communications, organizational, and interpersonal skills.
• Ability to work independently.

Responsibilities

• Conduct comprehensive assessments of referred members’ needs and eligibility.
• Determine case-resolution approaches using benefit plans and internal/external programs and services.
• Apply clinical judgment and strategies to reduce risk factors and address complex clinical indicators.
• Perform crisis intervention for members experiencing behavioral health or medical crises.
• Refer members to appropriate clinical providers and provide crisis follow-up.
• Apply clinical criteria, guidelines, case-management plans, policies, procedures, and regulatory standards.
• Consult with supervisors, Medical Directors, and other programs to overcome care barriers.
• Present cases at case conferences for multidisciplinary review.
• Identify and escalates quality-of-care issues.
• Influence appropriate member care and promote member engagement and lifestyle changes.
• Provide coaching, information, and support for independent healthcare decisions.
• Help members participate knowledgeably in healthcare decision-making.
• Analyze utilization, self-report, and clinical data to identify comprehensive member needs.
• Develop and monitor plans of care with members and care teams.
• Use case-management and quality-management processes in compliance with regulatory, accreditation, and company requirements.

Skills

Clinical Assessment

Case Management

Crisis Intervention

Behavioral Health Expertise

LCSW or LCPC Certification

Education

Master’s Degree in Behavioral/Mental Health or related field

LCSW or LCPC in Illinois

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Proprietary Applications

Job description

Jobtailor in Illinois is seeking a skilled clinician to conduct comprehensive assessments, determine case-management approaches, and apply clinical judgment to reduce risk factors. You will perform crisis interventions and coordinate referrals, while ensuring compliance with regulatory standards and care plans.

The role requires collaboration with supervisors and medical directors, travel up to 50-75% within Chicago neighborhoods, and independent work as part of a multidisciplinary team.