Behavioral Health Case Manager

Endeavors Inc.; San Antonio (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Endeavors Inc. is seeking a Behavioral Health Case Manager to join a multidisciplinary clinical team serving adults and families.

The role includes performing psychosocial assessments, developing recovery plans, arranging community resources, and providing crisis intervention. The position supports both office and remote work, with a strong emphasis on direct client services and detailed eHealth documentation.

Qualifications

• Bachelor’s degree in a human services field.
• Valid Texas Driver’s License.
• 2+ years of social service experience preferred.
• Crisis intervention and case management experience preferred.

Responsibilities

• Collaborate with the Community Behavioral Health Services Department and MDT to coordinate client care.
• Provide case management for individuals with housing instability and mental health/substance use needs.
• Provide appropriate referrals and maintain confidential case records.
• Consult with providers on resource-related issues and community integration; ensure risk management and crisis intervention.
• Deliver services via telehealth as required.

Skills

Case management

Crisis intervention

Team collaboration

Telehealth

Education

Bachelor's degree in a human services field

Case Management Certification preferred

Tools

EHR system

Job description

JOB PURPOSE:The Behavioral Health Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services, wellness services, and community resources. This position will work with adults and their families to deliver case management in office setting and/or remotely. This position is responsible for conducting routine psycho-social-emotional needs assessments, completing Person-Centered Recovery Plans, assisting adults and their families with accessing community resources, providing rehabilitative service referrals, and initiating crisis intervention when needed. All services are documented in an electronic health record and provided in collaboration with a multidisciplinary team.Services provided by the person in this position should promote recovery and wellness, community integration, independent living within the community and improved quality of life. A high level of detailed electronic documentation is required and adherence to company and state guidelines is expected. A minimum of 60% of hours worked are required to be direct services.ESSENTIAL JOB RESPONSIBILITIES:Collaboratively work with the Community Behavioral Health Services Department while participating in the multi-disciplinary team approach to client care.Provides case management to individuals experiencing housing instability and chronic mental health and/or substance use needs.Provides appropriate referrals as necessary.Prepares and maintains confidential case records.Consults with service providers and community partners on resource-related issues and community integration.Ensures confidentiality and controls access to sensitive information.Collaborates with clinical team to perform risk management and crisis intervention services as necessary.Develops network of trusted contacts within organizations in which to refer and coordinate care.Participates in multidisciplinary team meetings.Assists individuals/families to navigate service providers across multiple systems of care.Provides services via telehealth platform, as required.Perform other duties assigned by Community Behavioral Health ServicesDemonstrate exceptional customer service, in everything you do, by placing the child, family, or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”ESSENTIAL QUALIFICATIONS:EDUCATION: Minimum Qualifications: Bachelor’s degree in a human services field; comprehensive knowledge of mental health diagnoses. Ability to work as a member of a team within a fast-paced, recovery-focused environment is essential to this position. Must have a valid Texas Driver’s License.Preferred Qualifications: One-year work or practicum/clinical experience in case management, crisis intervention and/or psychosocial rehabilitative services.CERTIFICATION: Case Management Certification preferred.EXPERIENCE: 2+years of social service and/or non-profit experience preferred.ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.LICENSES: Driver’s License with clear record.WORK LOCATION: Hybrid work set up can occur, private, secure home office needs to be in place for any remote work. At minimum initial work from office (in-person) and then a hybrid in-office or in-home work can be reviewed, scheduled, and agreed upon to meet the mission.VEHICLE: Must have daily use of a vehicle without prior notice.OTHER: Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must be available and willing to work evenings, weekends, and holidays as required to meet business needs.Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.