Behavioral Health Case Coordinator

ECU Health; Greenville (NC); On-site; USD 34,000 - 50,000; Full time

Job summary

ECU Health Medical Center in North Carolina seeks a Behavioral Health Case Management Specialist to handle external referrals from the emergency department and non-psychiatric units, perform pre-admission intake, verify benefits, and document in EPIC. The role requires DSM criteria knowledge and collaboration with ED staff and consult/liaison teams.

You will prioritize multiple referrals, coordinate bed placements, support discharge planning, monitor insurance coverage, and communicate decisions

Qualifications

• Bachelor's degree required.
• At least 3 years assessment experience in inpatient behavioral health or ED setting.

Responsibilities

• Manage referral and intake calls/faxes per service protocols.
• Document cases in the referral system (e.g., EPIC).
• Gather and present clinical data for admission decisions.
• Communicate admission decisions and alternative referral options.
• Coordinate with ED and floor teams to resolve placement issues and ensure appropriate screenings.
• Facilitate behavioral health bed placements and verify transfer protocols and IVC documentation.
• Support discharge planning with BH CM/CM teams, including transportation and follow-up care.
• Monitor insurance coverage and coordinate benefits verification.
• Maintain contact with referring sources to track and document progress.
• Build relationships with internal staff and external providers to support safe transitions.
• Analyze program effectiveness and recommend improvements.
• Assist with policy compliance and provide staff training on discharge planning and regulatory standards.

Skills

DSM criteria knowledge

Involuntary commitment processes

Customer service

Referral coordination

Education

Bachelor's degree

Tools

EPIC

Job description

ECU Health Medical Center in North Carolina seeks a Behavioral Health Case Management Specialist to handle external referrals from the emergency department and non-psychiatric units, perform pre-admission intake, verify benefits, and document in EPIC. The role requires DSM criteria knowledge and collaboration with ED staff and consult/liaison teams.

You will prioritize multiple referrals, coordinate bed placements, support discharge planning, monitor insurance coverage, and communicate decisions