Behavioral Health Care Coordinator

Centers-For-Independence; Milwaukee (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Centers-For-Independence in Milwaukee seeks a dedicated Behavioral Health Assistant to support adults with severe and persistent mental illness. You will coordinate appointments, arrange transportation, advocate during visits, and assist with daily living activities in a community-based group home setting.

The role requires teamwork, reliability, and strong communication. You will maintain records in Outlook and Excel, participate in trainings, and help residents build independent living skills

Qualifications

• Must be familiar with Microsoft Office such as Word, Teams, Outlook, and Excel.
• Must be able to function with minimum supervision.
• Professional workplace appearance and conduct; friendliness and courtesy to consumers, coworkers, and vendors.
• Effectively communicates and develops good working relationships with co-workers.
• Reliability in reporting to work regularly and client appointments on time.
• Must possess good communication and organizational skills.
• Must complete CBRF training program as outlined by DHS 83.
• Must be able to use appliances such as stove, microwave, washer/dryer, etc.
• Must be able to read the label on medicine bottles and understand the directions on the labels.
• Must be able to clean up bloody/body fluid spills in accordance with OSHA and agency policies and maintain standard precautions when working with an individual or environmental exposure.
• Must be able to evacuate residents in two minutes or less and assist residents in evacuation as dictated by DHS 83.
• May have to provide group home coverage during times of direct care vacancy or scheduling emergencies.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Work effectively, professionally, and empathically with adults with severe and persistent mental illness.
• Adheres to all workplace and trade safety laws, regulations, standards, and practices.
• Work is performed largely in a group home setting. Group homes are open 24 hours per day 7 days a week.
• Hours of work will vary and will be set in conjunction with the designated supervisor. Management has a right to move staff to a group home that is not their home location, if they are properly trained, for emergency staffing needs. General hours of work will occur between 7am and 5pm Monday through Friday. Must be flexible with work hours to accommodate residents’ appointments, care needs and pharmacy runs.
• Must be able to communicate medical and psychiatric thoughts and instructions both in writing and verbally.
• This position is responsible for the supervision and safety of residents in both normal program settings as well as a variety of settings in the community.
• Must be able to observe consumer activities, detect areas of danger, distinguish when clients who are non-communicative are in need of personal care.
• Converse clearly with consumers and other people in the community on a frequent basis.
• Ability to perform well in a fast-paced work environment.
• Access to a reliable personal vehicle and the ability to drive in various weather conditions.

Responsibilities

• Coordinates and schedules resident appointments with Residential Supervisor.
• Provides or coordinates transportation for residents to appointments, community outings, personal needs shopping, haircuts, banking, etc.
• Advocates for residents during appointments as needed.
• Completes charting and progress note documentation after each appointment and individual activities.
• Input, maintain and organize detailed appointments in Outlook, Excel spreadsheets, and house calendar.
• Assists consumers in learning independent living skills, defined in Individual Service Plans.
• Documents resident appointment summaries and behaviors in their progress notes.
• Coordinates medication deliveries with Residential Supervisor daily.
• Attends weekly clinical rounding, staff meetings, in-service training seminars and conferences as required.
• Meets with residents and completes NOMS PPS reports per Milwaukee County contract.

Skills

Communication skills

Organizational skills

Reliability

Professionalism

Time management

Interpersonal skills

Education

Bachelor's degree related to Human Services

High School Diploma or equivalent

Tools

Word

Teams

Outlook

Excel

Job description

Centers-For-Independence in Milwaukee seeks a dedicated Behavioral Health Assistant to support adults with severe and persistent mental illness. You will coordinate appointments, arrange transportation, advocate during visits, and assist with daily living activities in a community-based group home setting.

The role requires teamwork, reliability, and strong communication. You will maintain records in Outlook and Excel, participate in trainings, and help residents build independent living skills