Behavioral Health Care Coordinator

Texas Child Psychiatry Access Network (CPAN); Austin (TX); On-site; USD 43,000 - 53,000; Full time

Job summary

Dell Medical School in Austin seeks a Behavioral Health Care Coordinator to support the Texas Child Mental Health programs, including TCHATT, improving access to mental health care for children and adolescents across Texas. Report to the Behavioral Health Support Supervisor and help connect families to providers while maintaining confidentiality.

The role involves interdisciplinary collaboration with pediatric specialists, coordinating referrals, documenting in EMR, and assisting in trainings

Qualifications

• Bachelor's degree in social work, education, psychology, or a related field.
• Three years of professional experience in health care or educational (preferably K-12) setting.
• Excellent oral and written communication skills.
• Proficiency in electronic systems including Google Suite, Trayt, Slack, Athena, and Calendly.

Responsibilities

• Interdisciplinary Collaboration and Clinical Documentation: Works with pediatric psychiatrists, psychologists, licensed professionals and staff to support students and families.
• Assists in navigating treatment recommendations and assembles background and referral information.
• Schedule, cancel, and reschedule patient appointments.
• Completes accurate documentation in the clinical record per ethics and regulations.
• Community Resource Coordination and Stakeholder Support: Connects families to community resources and supports transitions.
• Coordinates with schools and professionals to enhance service delivery.
• Liaises for records management and program inquiries.
• Communication and Referral Management: Oversees internal/external communication and documentation in EMR.
• Assists in dissemination of referral information and problem solving in complex cases.
• Training and Special Projects: Develops trainings for new hires and participates in special projects.

Skills

Interpersonal skills

Communication skills

Electronic systems proficiency

Education

Bachelor's degree in social work, education, psychology, or a related field

Tools

Google Suite

Trayt

Slack

Athena

Calendly

Job description

General Notes

Dell Medical School is seeking a Behavioral Health Care Coordinator.

Job Posting Title

Behavioral Health Care Coordinator

Hiring Department

Department of Psychiatry

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Aug 24, 2026

Position Duration

Expected to Continue Until Aug 31, 2027

Location

AUSTIN, TX

Job Details

General Notes Dell Medical School is seeking a Behavioral Health Care Coordinator. This position has an end date of 8/31/2027, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue.

Purpose

This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Behavioral Health Care Coordinator plays a vital role in supporting children and families through TCMH programs like Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the Behavioral Health Support Supervisor, the Coordinator helps children and families navigate through TCMH programs such as TCHATT, assists in connecting them to providers in the community if needed, and maintains confidentiality of information in all aspects of care.

Responsibilities

Interdisciplinary Collaboration and Clinical Documentation

• Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.
• Assists in navigating treatment recommendations and assembles clinical background and referral information.
• Schedule, cancel, and reschedule patient appointments.
• Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.

Community Resource Coordination and Stakeholder Support

• Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.
• Provides ongoing support to ensure effective transitions and minimize barriers to care.
• Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.
• Serves as a liaison for records management, and general inquiries related to program-specific services.

Communication and Referral Management

• Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.
• Supports dissemination of referral information and documents interactions in the electronic medical record.
• Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.

Training and Special Projects

• Develops and delivers trainings for new hires.
• Participates in special projects as assigned.

Other duties as identified by department

Required Qualifications

• Bachelor's degree in social work, education, psychology, or a related field.
• Three (3) years of professional experience working in a health care or educational (preferably K-12) setting.
• Excellent oral and written communication skills. Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, and Calendly.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in social work, psychology, education, or a related field.
• Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
• Experience working with pediatric behavioral and mental health patient populations.
• Knowledge of educational practices supporting mental health and social-emotional learning in K-12 settings.
• Experience developing, refining, and evaluating patient care plans or student education plans.
• Able to prioritize, plan, and handle multiple tasks/demands simultaneously.
• Bilingual (English/Spanish) language proficiency.

Marginal Or Periodic Functions

• Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.
• Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.
• Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.
• Provides backup support for other care coordination staff during absences or periods of high service demand.
• Performs related duties as required.

Knowledge/Skills/Abilities

Interpersonal Savvy

• Relates well to all kinds of people; builds appropriate rapport; listens; uses diplomacy and tact.
• Builds trust with families and providers.
• Navigates sensitive conversations with empathy.
• Resolves conflicts between stakeholders.

Managing and Measuring Work

• Clearly assigns responsibility; sets clear objectives; monitors process and results.
• Tracks referral outcomes and care plan adherence.
• Uses data to improve service delivery.
• Ensures timely follow-up and documentation.

Customer Focus

• Meets and/or exceeds expectations of internal and external customers.
• Responds promptly to family and provider inquiries.
• Tailors services to meet individual needs.
• Advocates for patient-centered care.

Functional/Technical Skills

• Possesses the knowledge and skills to do the job at a high level.
• Applies behavioral health knowledge in care planning.
• Uses EMR systems effectively.
• Understands medical terminology and coding.

Organizing

• Marshals resources to get things done; organizes information and files in a useful manner.
• Maintains organized referral databases.
• Prioritizes tasks efficiently.
• Coordinates multiple cases simultaneously.

Problem Solving

• Uses logic to solve difficult problems.
• Identifies barriers to care and develops solutions.
• Collaborates to resolve service gaps.
• Uses data to inform decisions.

Minimum Qualifications

Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting.

Preferred Qualifications

• Master's Degree in Social Work, Education, Psychology, or a related field
• Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
• Experience working with pediatric behavioral and mental health patient populations.
• Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.
• Experience developing, refining, and evaluating patient care plans or student education plans.
• Bilingual (English/Spanish) language proficiency.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required

• None

Preferred

• None

Salary Range

$47,937+ depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment
• Repetitive use of a keyboard

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

• E-Verify Poster (English and Spanish) PDF
• Right to Work Poster (English) PDF
• Right to Work Poster (Spanish) PDF

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.