Behavioral Health Care Associate

New Jersey Psychological Association; Montpelier (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company is looking for a Care Associate to support the Medicare Behavioral Health precertification team. This fully remote position involves managing requests, collaborating with clinical staff, and ensuring optimal care for members. Candidates must have experience in the health insurance field and be proficient with computer skills.

Benefits

Competitive pay

401(k) plan with matching contributions

No-cost wellness programs

Tuition assistance

Qualifications

• 2 years experience in health insurance field required.
• Use of residential broadband service with adequate speed.
• Basic understanding of behavioral health levels of care.

Responsibilities

• Manage requests from non-par providers for transition of care services.
• Collaborate with clinical staff and assist with administrative work.
• Communicate with Behavioral Health Providers regarding requests for outpatient services.

Skills

Proficiency with computer skills

Telephonic customer support

Education

Associate's Degree or Equivalent Experience

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This is a fully remote position, Working 8:30-5:00 pm eastern with no weekends. The Care Associate position supports the Medicare Behavioral Health precertification team in providing optimal care to our members and providers.

Additional responsibilities include but not limited to the following:

• Managing requests from non par provider for transition of care services.
• Collaborating with Clinical staff and assisting with administrative work for outpatient cases.
• Communicating with Behavioral Health Providers regarding requests for outpatient services.
• Utilizing established workflows to review requests for services that do not require clinician review.

Required Qualifications

• 2 years experience in health insurance field
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
• Use a residential broadband service with internet speeds of at least 25 mbps/3mbps in order to ensure sufficient speed to adequately perform work duties.

Preferred Qualifications

• 2 years Behavioral Health experience working with mental health population.
• Comfort providing telephonic customer support to members with complex behavioral health needs.
• Basic understanding of behavioral health levels of care and provider types.

Education

Associate's Degree or Equivalent Experience

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/05/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.