Behavioral Health Care Advocate Field Based Hybrid

University of New Mexico Hospitals (UNMH); Forney (TX); Remote; USD 59,000 - 117,000; Full time

Job summary

The University of New Mexico Hospitals is seeking a Care Manager to provide care management services for Washington Medicaid members. The position entails care coordination, behavioral health consulting, and collaboration with various care settings. Ideal candidates will hold a Master's degree or be a licensed RN with substantial experience in behavioral health and case management, along with effective communication skills.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase plan

401k contribution

Qualifications

• 2+ years Case Management experience required.
• Active, unrestricted license to practice in the State of Washington is necessary.
• Ability to serve Washington Medicaid members telephonically required.

Responsibilities

• Provide care management services to members including coordination of care.
• Assess behavioral health status and identify gaps in care.
• Coordinate transitions between various areas of care.

Skills

Behavioral health consulting

Care coordination

Assessment and interpretation of customer needs

Microsoft Office Suite

Education

Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling

Licensed Ph.D./Psy.D.

Registered Nurse

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you are located in Washington, you will have the flexibility to work hybrid-remotely*with some field base in-person care as you take on some tough challenges

Primary Responsibilities:

• Provide care management services to members which include coordination of care and behavioral health consulting
• Serve Washington Medicaid members telephonically (primarily) with field responsibilities as required (typically 50mi. travel radius)
• Provide behavioral health education, coaching and treatment decision support for members
• Assess and interpret customer needs and requirements
• Identify solutions to non-standard requests and problems
• Assess current behavioral health status for members
• Identify and prioritize gaps in care to develop plan of care to empower members to meet identified goals
• Coordinate transitions between various areas of care from inpatient setting, state psychiatric facilities, and carceral facilities.
• Obtain information from providers and coordinate services amongst provider group
• Attend case staffings and inter-agency meetings supporting transitions in care settings facilitating pre and post-release care plans.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; OR Licensed Ph.D./Psy.D.; OR Registered Nurse w/ 2+ years of experience in behavioral health
• Active, unrestricted, independent license to practice in the State of Wahington (i.e., LICSW, LMFT, LMHC, or RN w/ 2+ years of experience in behavioral health)
• 2+ years Case Management experience
• Proficient in Microsoft Office Suite (Word, Outlook, and internet)
• Residence in the State of Washington
• Dedicated workspace and access to high-speed internet via cable/DSL/fiber service in your home
• Ability to Serve Washington Medicaid members telephonically with field responsibilities as required

Preferred Qualifications:

• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordinating benefits and utilizing multiple groups and resources for patients
• Experience working with the Medicaid patient population

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.