Behavioral Health Call Center Specialist (Remote)

Talentify.io; United States; Remote; USD 42,000 - 67,000; Full time

Job summary

A leading healthcare services organization is seeking a Behavioral Health Call Center Specialist to work remotely. The role involves managing patient calls, documenting encounters, and providing exceptional customer service. Ideal candidates will have a High School Diploma and at least 2 years of experience in a call center or healthcare setting, with a focus on teamwork and communication.

Benefits

Opportunity for career advancement

Comprehensive training provided

Supportive work culture

Qualifications

• Minimum of 2 years of experience in a call center or clinic coordinator role.
• Healthcare experience in Medical or Behavioral Health.
• Proficient in electronic appointment scheduling.

Responsibilities

• Manage incoming calls and schedule appointments for patients.
• Document patient encounters and maintain accurate records.
• Verify insurance information and collect co-pays.

Skills

Customer service

Verbal communication

Problem-solving

Education

High School Diploma or GED

Job description

Behavioral Health Call Center Specialist (Remote)

Behavioral Health Call Center Specialist (Remote)

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• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Supportive and collaborative work culture focused on teamwork and communication
• Chance to make a positive impact on patient care and community health
• Comprehensive training provided to enhance job-specific competencies
  
  

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Supportive and collaborative work culture focused on teamwork and communication
• Chance to make a positive impact on patient care and community health
• Comprehensive training provided to enhance job-specific competencies
  
  

What To Expect (Job Responsibilities)

• Manage incoming calls by triaging and scheduling appointments for patients
• Document patient encounters and maintain accurate records in the EHR system
• Verify insurance information and collect co-pays or service fees
• Communicate with providers and pharmacies regarding patient concerns and medication refills
• Provide exceptional customer service while maintaining confidentiality and professionalism
  
  

What Is Required (Qualifications)

• High School Diploma or GED
• Minimum of 2 years of experience in a call center, front desk, or clinic coordinator role in an outpatient setting
• Healthcare experience in Medical or Behavioral Health
• Strong customer service skills with excellent verbal communication abilities
• Proficient in electronic appointment scheduling and able to multi-task effectively
  
  

How To Stand Out (Preferred Qualifications)

• Experience in a behavioral health setting
• Certified Nursing Assistant (CNA) license preferred
• Problem-solving and critical thinking skills
• Familiarity with EHR systems and appointment scheduling processes
  
  

#HealthcareServices #BehavioralHealth #RemoteWork #CustomerService #CareerGrowth

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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