Behavioral Health Admissions Coordinator, Behavioral Health Patient Access

Heywood Healthcare Inc.; Gardner, Northern (MA, KY); Hybrid; USD 39,000 - 51,000; Part time

Job summary

Heywood Healthcare Inc. seeks a dedicated Behavioral Health Admissions Coordinator to review referrals for inpatient psychiatry, coordinate crisis evaluations, and confirm insurance coverage for admitted patients.

You will upload records to PCC, support transitions from ER to inpatient care, and work closely with BH teams, ED staff, and medical departments while ensuring privacy and compliance. This per diem role requires strong organizational and communication skills, experience with EMR

Qualifications

• Bachelor’s degree in a human services field preferred or equivalent lived experience with behavioral health navigation.
• At least 2 years of case management experience preferred, plus 2 years in behavioral health.
• Familiarity with EMR systems and the Point Click Care platform preferred.

Responsibilities

• Screen referrals for patients awaiting placement to inpatient psychiatric units.
• Manage crisis evaluations dispositioned for inpatient level of care to ensure timely placement.
• Verify active insurance and obtain authorizations when required.
• Upload ER patient records to Point Click Care for inpatient bed searches.
• Collaborate with BH clinical team, ED, and medical departments through admission paperwork.
• Maintain timely EMR documentation and protect patient privacy and confidentiality.
• Promote teamwork, accountability, and patient-centered care.
• Perform additional duties as assigned.

Skills

HIPAA compliance

Interpersonal skills

Effective communication

Organizational skills

Problem solving

Insurance verification

EMR familiarity

Phone-based support

Education

Bachelor’s degree in a human services field

Tools

Point Click Care

Job description

Overview

You Matter Here!

Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: Per Diem, Varies based on coverage needs

$28.27 - $37.30

Disclaimer

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faithestimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.

Job Summary:

The Behavioral Health Admissions Coordinator reads through & screens referrals for the hospital’s in-house psychiatric units (adult mental health unit & geriatric psychiatry unit). The BH Admissions Coordinator manages any crisis evaluation that is dispositioned for inpatient level of care to ensure timely placement occurs. The BH Admissions Coordinator will work with the Heywood BH inpatient units to facilitate a seamless transition for any ER patients accepted for admission. The BH Admissions Coordinator will verify active insurance coverage exists - for patients accepted to the Heywood inpatient behavioral health units where no insurance exists will contact the financial counselor to meet with the patient. The BH Admissions Coordinator will be responsible for uploading to Point Click Care any ER patients deemed an inpatient bed search who are being outsourced. The BH Admissions coordinator will collaborate with the BH clinical team, Emergency Department, Medical Departments (when applicable) as well as provide patients/families/caregivers/HCP through admission paperwork.

Responsibilities

Essential Functions

• Screen referrals for patients awaiting placement to an inpatient psychiatric unit - identifying potential placement to Heywood inpatient behavioral health units.
• The BH Admissions Coordinator manages any crisis evaluation that is dispositioned for inpatient level of care to ensure timely placement occurs.
• Verify active insurance and request authorizations when required. Contact the financial counselor for patients accepted to Heywood inpatient behavioral health who have no active insurance.
• Responsible for uploading to Point Click Care any ER patients deemed an inpatient bed search who are being outsourced.
• Collaborate with the BH clinical team, Emergency Department, Medical Departments (when applicable) as well as provide patients/families/caregivers/HCP through admission paperwork.
• Maintain timely and accurate EMR documentation throughout the referral and admission process while adhering to all patient privacy and confidentiality requirements.
• Promote a culture of teamwork, accountability, and patient-centered care.
• Other duties as assigned.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Functional Demands

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Qualifications

Job Requirements

Minimum Education

• Bachelor’s degree in a human services field preferred or equivalent lived experience navigating the behavioral health system for a loved one or themselves and who could serve as a Peer Support for patients when appropriate.

Minimum Work Experience

• At least 2 years of case management experience preferred.
• At least 2 years working in a behavioral health setting preferred.
• Familiarity with navigating Electronic Medical Records (EMR) system & Point Click Care platform preferred.

Required Skills

• Knowledgeable about the behavioral health system & local community resources.
• Comfortable with providing brief mental health support to patients over the phone.
• Ability to coordinate care for patients with behavioral health challenges.
• Knowledge of insurance verification processes & obtaining prior authorizations.
• Effective communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Understanding of HIPAA compliance & patient privacy laws.
• Familiarity with medical & mental health terminology & levels of care.