Behavioral Health Admissions Call Specialist (Weekend Baylor)

Brookeglenhospital; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Call Specialist to manage admissions and provide crisis intervention for potential patients. This role involves gathering important data, scheduling assessments, and ensuring compliance with healthcare standards. The ideal candidate will have a background in human services and strong communication skills, contributing to a supportive environment focused on patient care. Join a team that values your voice and offers opportunities for professional growth while making a meaningful impact on individuals during vulnerable times.

Qualifications

• Bachelor’s Degree in psychology, sociology, or related fields required.
• High school diploma with 2 years of experience acceptable.

Responsibilities

• Manage admission functions and provide crisis intervention.
• Collect and input data into the Health Management System.
• Orient patients and families to admission procedures.

Skills

Crisis Intervention

Data Entry

Communication Skills

Patient Care

Education

Bachelor’s Degree in Human Services

High School Diploma or GED

Tools

Med Series 4

Health Management System

Job description

Responsibilities

Brooke Glen Behavioral Hospital has been providing psychiatric services to the Philadelphia area for more than 40 years. Located in Fort Washington, PA, our 146-bed facility offers a peaceful setting for those seeking treatment for mental illness. We provide unique and individualized programming for adolescents and adults, supported by a seasoned nursing leadership team.

Website: https://www.brookeglenhospital.com/

Position Summary

Under the direction of the Director of Assessment and Referral, the Call Specialist manages admission functions, provides crisis intervention to potential patients by gathering telephonic information and scheduling assessments, collects and inputs data into Med Series 4, and assists in coordinating residential admissions.

Qualifications

Applicants should have a Bachelor’s Degree in human services fields such as psychology, sociology, counseling, criminal justice, or related areas. Alternatively, a high school diploma or GED with at least two years of direct contact experience in a human services setting is acceptable.

Additional requirements include successful completion of credentialing, CPR/AED certification, Crisis Prevention Training, and good communication skills. Overtime and flexible hours may be required.

Job Responsibilities

1. Complete admission paperwork following policy, HIPAA, and Joint Commission guidelines.
2. Arrange admissions, collect pre-admission data, and verify insurance coverage.
3. Enter required data into the Health Management System, prepare patient face sheets, and document admissions accurately.
4. Orient patients and families to admission procedures and rights, and answer questions about services.
5. Consult with clinical staff to ensure admission standards are met.
6. Handle inquiry contacts, provide information, and schedule evaluations or conduct them when appropriate.
7. Maintain accurate inquiry and follow-up records.
8. Gather and analyze patient and referral source information.
9. Make decisions logically using available resources.
10. Compile and report admission and inquiry data.
11. Assess age-specific information and knowledge of patient rights, laws, and emergency procedures.
12. Understand seclusion, restraint, and behavioral deviations across age groups.
13. Perform other duties as assigned by hospital administration to ensure effective operations.

Our staff values a safe, supportive environment that prioritizes patient care and respects the nursing profession. Working at Brooke Glen means providing excellent care during vulnerable times, supported by a nationwide network of peers and leaders who promote ongoing education and industry discussion. At UHS, your voice matters.