Behavioral Health Admissions Call Specialist - M-F 3pm - 11pm

Universal Health Services; Fort Washington (Montgomery County); On-site; USD 38,000 - 52,000; Full time

Job summary

Brooke Glen Behavioral Hospital, located in Fort Washington, PA, is seeking an Admissions Call Specialist to coordinate admissions, gather information, and schedule assessments. The role supports crisis intervention, ensures timely data entry, and liaises with clinical staff to meet admission standards.

The position requires a human services background, CPR/AED certification, CPI training, and strong communication skills. Flexible hours may be needed to support admissions coverage.

Qualifications

• Bachelor’s Degree in human services or related field; or GED with 2 years of direct human services experience.
• CPR/AED certification and CPI training are required.
• Excellent verbal and written communication skills; ability to work overtime if needed.

Responsibilities

• Completes admission paperwork per policy within timeframes according to BGBH policy, HIPAA and Joint Commission guidelines.
• Makes arrangements for admissions and collects pre-admission data; determines insurance coverage with Business Office and Utilization Review.
• Completes admissions in Health Management System, creates nameplates, face sheets, and photos; distributes records promptly.
• Orientates patient and family about admitting procedures and patient rights; answers general questions about facility and services.
• Consults with clinical staff to ensure admissions meet clinical standards.
• Receives inquiry contacts, provides information on treatment programs, and schedules evaluations/consultations as appropriate.
• Maintains accurate records of inquiries and follow-up activities through admission.
• Gathers/analyzes information on patients and referral sources; uses referral source information appropriately.
• Performs problem solving and decision making using available resources.
• Compiles admissions data and prepares reports on inquiry activity and utilization.
• Assesses age-related information regarding the patient.
• Demonstrates knowledge of patient rights, advance directives, abuse laws, and emergency involuntary detention.
• Knowledgeable about seclusion/restraint systems for all age groups.
• Performs other duties as assigned by Hospital Administration.

Skills

Bachelor's Degree in human services

Good verbal and written communication

Education

CPR/AED certification

Crisis Prevention Training (CPI)

High school diploma or GED + 2 years human services experience

Job description

Responsibilities

Brooke Glen Behavioral Hospital has been providing psychiatric services to the Philadelphia area for more than 40-years. Located in Fort Washington, PA, our 146-bed facility provides a peaceful setting for those seeking treatment for mental illness. Brooke Glen offers unique and individualized programming for adolescents and adults that sets us apart from many other treatment facilities, and our tenured leadership team includes a seasoned nursing department.

Website: https://www.brookeglenhospital.com/

The Behavioral Health Admissions Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in coordination of residential admissions.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

QUALIFICATIONS

Bachelor’s Degree from an accredited program in the area of human services, which includes, but may not be limited to the following: psychology, sociology, political science, counseling, criminal justice, pastoral counseling, elementary/special education or family therapy.

OR

High school diploma or General Education Development (GED) equivalent PLUS a minimum of two (2) years of experience in a Human Services field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.).

Additional Requirements: Successful completion of all credentialing requirements including but not limited to education and credentialing within 30 days from date of hire. CPR/AED certification and successful completion of Crisis Prevention Training (CPI) required. Must possess good verbal and written communication skills. May be required to work overtime and flexible hours.

A&R CALL SPECIALIST JOB RESPONSIBILITIES

1. Completes admission paperwork per policy timeframes according to BGBH policy, HIPAA and Joint Commission guidelines.
2. Makes all necessary arrangements for admissions and collects pre-admission data and ascertains insurance coverage via Business Office and Utilization Review.
3. Completes the admissions process by entering required data into the Health Management System, making patient nameplates, maintaining face sheets, taking identifying photos of each admitted patient; Completes and distributes in a timely manner per policy.
4. Orients patient and family regarding admitting procedures & patients rights; Answers general questions concerning the facility & services provided.
5. Consults with appropriate clinical staff when considering a patient admission to assure clinical standards concerning admissions are met.
6. Receives inquiry contacts and provides general information concerning treatment programs, and schedules evaluations/consultations as well as conducts them when appropriate.
7. Maintains accurate records of inquiries and follow-up activities through admission.
8. Gathers and analyzes information regarding patients and referral sources and utilizes appropriate referral source information.
9. Performs problem solving and decision making in a logical and deliberate manner utilizing available resources.
10. Compiles admissions data and prepares reports of inquiry activity and utilization.
11. Assesses age-related information regarding the patient.
12. Exhibits knowledge of patient rights, advance directives, adult and child abuse laws, and emergency involuntary detention.
13. Knowledgeable of seclusion and restraint systems utilized with regard to children, adolescents, adults and older adults.
14. Knowledgeable of behaviors and deviations of behaviors consistent with developmental stages of children, adolescents, adults, and older adults.
15. Perform other related duties and responsibilities incidental to the work described herein and as determined by Hospital Administration to be necessary for the effective operation of the facility.

What do our current staff value at Brooke Glen BH & UHS?

A safe and supportive environment that puts patient care first and values the nursing profession. One of the most rewarding aspects of working as a staff member at Brooke Glen is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. You are never alone, as you are part of a large, nationwide network of peers and leaders that educate the field, routinely exchange ideas, and review current topics within the industry. At UHS, you have a voice.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449