Behavioral Care Manager Lead (Evening Shift)

Bend Health; United States; Remote; USD 62,000 - 67,000; Full time

Job summary

Bend Health is seeking a full-time Behavioral Care Manager Lead for its clinical team. This remote role focuses on whole-person mental health care, involves managing a team, and requires a Bachelor's degree in a related field along with significant experience in behavioral health.

Qualifications

• 3 years professional experience working in behavioral health or Health Systems.
• Experience in care management and leadership.

Responsibilities

• Directly manage and lead Behavioral Care Managers.
• Develop processes for improving member and provider satisfaction.
• Monitor team KPIs and manage caseload.

Skills

Organizational Skills

Communication Skills

Emotional Intelligence

Active Listening

Education

Bachelor's in Social Work or Psychology

Masters Degree in Social Work or related field (unlicensed)

Tools

Google Suites

Job description

Position is remote, 100% tele-health.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team that’s creating the first scalable and integrated model in mental healthcare for kids and teens. Help us shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today’s world can be intense and stressful, and it’s taking an unprecedented toll on kids, teens, and families. Bend Health Coaching Services are designed specifically to extend more helpful resources to more families who need help managing the ups and downs of everyday life. As the research shows, mental health coaching is an effective way to manage emotions, challenge negative thinking, and reduce stress and anxiety.

We are looking for a full-time, Behavioral Care Manager Lead passionate about whole-person, whole-family mental health care to join our clinical team. This is a unique position reporting to the Manager, Behavioral Care Managers for onboarding program development and ongoing training of all practitioner roles. This role will also carry a caseload and in this capacity the BCM lead will report to the Manager of BCMs.

What you’ll do:

• Hours: 11:30-8PM PST, 30-min lunch
• Directly manage and lead Behavioral Care Managers
• Develop processes and infrastructure for BCM team, with an aim to improve member satisfaction, provider satisfaction and scale effectively and efficiently.
• Monitor team KPIs and a clear framework to measure success and accountability.
• Manage caseload and conduct evaluations on a weekly basis, enabling understanding of where the process needs improvement.
• Participate in training on our proprietary curriculum and collaborative care model.
• Practice evidence-based techniques to motivate, guide, and help our clients meet their goals successfully.
• Lead 1:1 meetings with direct reports
• Partner closely with others in our clinical team, including psychiatric providers, therapists, nurses, and behavioral care managers.

Who You Are:

• Ability to work autonomously as well as with a team
• Tech-savvy and experienced in care management
• Ability to work collaboratively with a growth mindset
• Strong organizational skills and excited about a dynamic work environment
• Warm and engaging interaction style
• Passionate about helping kids and teens achieve goals
• Love to help others and desire to make a difference
• Possesses sensitivity, emotional intelligence and empathy
• Strong communication skills including active listening in a virtual setting
• Comfortable with ambiguity while encompassing flexibility and adaptability within a fast-paced start-up environment

Required Education and Training:

• Bachelor's in a Social Work or Psychology related field (unlicensed)
• 3 years professional experience working in behavioral health or Health Systems
• Leadership experience (professional and volunteer)
• Experience with Google Suites
• Experience training or facilitating practitioner groups

Preferred Experience and Training:

• Experience working in a Collaborative Care Model
• Masters Degree in Social Work or related field (unlicensed)

The salary range for United States residents is $62,000-$67,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids, teens, and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain
• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message
• We will not send you a check until you are actively employed
• We will never ask you for personal payment or require you to purchase equipment

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to [e-mail] for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.