Behavior Technician - Saint Paul

ICES: Data, Discovery, Better Health; Saint Paul (MN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical reimbursement

Retirement plan

Continuous training

Job summary

ICES: Data, Discovery, Better Health is seeking a Direct Support professional in Minnesota to follow care plans, collect data, and support individuals with daily living activities. The role includes transporting clients, providing crisis support, and maintaining HIPAA-compliant documentation.

Applicants should have a high school diploma or GED with 3+ years in behavioral/mental health settings, a valid driver's license, and the ability to complete 245D training.

Qualifications

• High school diploma/GED + 3+ years of progressive experience in behavioral, residential, or mental health settings.
• Valid driver’s license with a clean driving record.
• Ability to pass MN DHS background study with fingerprinting.
• Ability to complete and demonstrate competency in required 245D training.
• Experience in a 245D or HCBS setting is highly preferred.
• Hands-on experience implementing behavior support plans (BSPs/BIPs).
• Experience with structured data collection and documentation.
• Familiarity with person-centered and trauma-informed approaches.

Responsibilities

• Follow the person's care plan and complete timely documentation.
• Collect accurate data to drive positive behaviors.
• Provide problem-solving assistance with daily living tasks.
• Advocate for and empower individuals served.
• Support decision-making and community involvement.
• Transport individuals to destinations using company vehicle.
• Coach individuals through escalations or emergencies.
• Maintain positive working relationships with team and care partners.
• Adhere to HIPAA and confidentiality policies.
• Perform cross-functional duties as needed.

Skills

Driver's license

Background check

245D training

Behavioral principles

Crisis intervention

Documentation

EHR systems

Microsoft Office

Independent work

Interpersonal skills

Education

High school diploma/GED + 3+ years of progressive experience in behavioral, residential, or mental health settings

Tools

EHR systems

Microsoft Office

Job description

Job Duties

• Follow the person's care plan and ensure all applicable documentation related to them is completed timely and accurately, such as shift notes or medication administration reports
• Collect accurate data to drive positive behaviors as part of the person's care plan
• Provide problem-solving assistance and build confidence in person served by assisting with activities such as meal planning, grocery shopping, housekeeping duties, cooking, organizational skills, financial management, and self-care
• Advocate for, support, and empower individuals served by providing general skill training where the skill will be used
• Support development of decision-making skills and informed choices in all aspects of daily living, including selection of service providers, goals, location, home decor, leisure activities, roommates, and/or personal possessions
• Support individuals’ desires to be involved in their community by transporting them to their intended destinations via company vehicle
• Coach individuals served through escalations in behavior or mood, or through emergency situations
• Maintain positive working relationships with teammates, Designated Coordinator, other MN Care Services staff, people served, as well as their responsible party and/or care team
• Adhere to the Vulnerable Adult and Child Abuse and Neglect Policies and Regulations, the Health Insurance Portability and Accountability Act (HIPAA) privacy policies and maintain confidentiality of all information pertaining to people served, their families, and MN Care Services employees
• Other cross-functional duties in or out of position scope, as necessary

Required Skills and/or Abilities

• Education & Experience:
  • High school diploma/GED + 3+ years of progressive experience in behavioral, residential, or mental health settings
• Core Requirements
  • Valid driver’s license with a clean driving record
  • Ability to pass MN DHS background study with fingerprinting
  • Ability to complete and demonstrate competency in required 245D training
• Highly Preferred
  • Experience in a 245D or HCBS setting
  • Hands‑on experience implementing behavior support plans (BSPs/BIPs)
  • Experience with structured data collection and documentation
  • Familiarity with person-centered and trauma-informed approaches
• Professional Skills & Expectations
  • Demonstrated ability to consistently implement behavior support plans with fidelity under supervision
  • Strong understanding of behavioral principles (e.g., function of behavior, reinforcement strategies)
  • Proven de‑escalation and crisis intervention skills, including appropriate use of trained physical interventions when necessary
  • High-level documentation skills: accurate, objective, and timely behavioral data and service notes
  • Ability to work independently while maintaining alignment with team direction and supervisory guidance
  • Strong interpersonal skills with the ability to build and maintain professional boundaries
  • Excellent organizational skills and ability to manage competing priorities in a fast‑paced environment
  • Commitment to ethical practice, confidentiality, and person-centered care
  • Proficient with basic technology (EHR systems, email, Microsoft Office)

Physical, Behavioral, and Safety-Related Requirements

• Tolerance for exposure to verbal aggression, loud noise, or unpredictable behavior from individuals
• Frequent standing, walking, and moving throughout the day, including following individuals during transitions or community outings
• Ability to lift, carry, push, or pull up to 50 pounds occasionally (e.g. assisting with mobility, moving equipment, or intervening in crisis situations)
• Frequent bending, stooping, reaching, kneeling, and crouching (e.g. assisting individuals with activities of daily living, working at their level)
• Ability to react quickly and move safely during crisis situations or behavioral escalations
• Manual dexterity for creating data, using paper or electronic documentation systems, and manipulating small objects or adaptive equipment
• Ability to implement physical intervention or restraint procedures (if trained and required by the program), including safely holding positions or moving to protect oneself and others
• Capability to maintain prolonged physical positions during crisis support (Standing, kneeling, or blocking)
• Awareness and control of body positioning and space to prevent injury to oneself or others during challenging behaviors
• Sufficient vision and hearing to observe clients and respond to cues, behaviors, or environmental risks

Pay and Benefits

• Onboarding and In-Person Training Rate: $18.00 per hour
• Stipend paid for completion of required virtual training before providing support
• Direct support / in-ratio Rate: $23.00 per hour based on program; position is eligible for overtime
• Paid Time Off for every hour worked
• Partial Medical Insurance Reimbursement for eligible employees
• Retirement plan participation available for eligible employees
• Continuous training and professional development opportunities

All qualified applicants will receive consideration for employment without regard to protected status under applicable laws. MN Care Services is an E-Verify employer.