Beertender - Paradise Valley

Ewing Moving Service & Storage, Inc; Phoenix (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

Wren House Brewing Company seeks a friendly beertender for our Paradise Valley taproom. The role emphasizes guest experience, beer education, and engaging service with a passion for craft beer.

The position is part-time, with flexibility to work weekends and assist with shifts as needed. Training on cask beer and pour techniques will be provided, and staff will handle transactions using Square for Retail.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Passion for craft beer and willingness to learn more about brewing industry.
• Strong communication skills and ability to engage with diverse groups of people.
• Excellent multitasking abilities in a fast-paced environment.

Responsibilities

• Greet customers as they enter the taproom and provide attentive service.
• Educate customers about Wren House beers and brewing process; make recommendations.
• Pour and serve beer with accuracy using standard draft systems and cask engines.
• Promote merchandise and process transactions via Square for Retail.

Skills

Customer service

Hospitality

Communication

Multitasking

Tools

Square POS

Job description

Wren House Brewing Company is seeking an enthusiastic and knowledgeable individual to join our team as a Beertender, at our Paradise Valley location. This role is ideal for someone who enjoys variety, flexibility, and being part of multiple teams while delivering a consistently great guest experience.

Beertenders play a vital role in creating memorable experiences for our guests by providing exceptional service and sharing their passion for craft beer. Ideal candidates will have a strong understanding of craft beer, excellent communication skills, and a genuine desire to engage with customers in a friendly and welcoming manner.

This is a part-time position averaging 1–2 shifts per week, with the ability to work weekends and assist with shift coverage as needed.

Key Responsibilities:

Customer Service:

• Welcome and greet customers as they enter the taproom.
• Provide friendly and attentive service to guests, ensuring a positive and memorable experience.
• Educate customers about Wren House, our beer offerings, and the brewing process.
• Assist customers in selecting beers based on their preferences and provide recommendations.

Beer Presentation and Service:

• Educate yourself and customers on cask/real ale style beer, including production and pouring techniques (Training provided).
• Pour and serve beer to customers with accuracy and attention to detail using both standard draft systems and Euro-style Cask Engines.
• Maintain cleanliness and organization in taproom areas, including the bar and seating areas.
• Handle glassware and other serving materials with care to ensure cleanliness and safety.
• Ensure that all beers are served at the appropriate temperature and in the correct glassware.

Beer Knowledge, Education, and Production:

• Stay up-to-date on our current beer lineup, including seasonal and specialty offerings.
• Assist with tasks on the production floor, such as logging incoming beers, entering data into beer logs, and conducting quality checks, particularly in our cask beer production area.
• Continuously expand knowledge of craft beer styles, ingredients, and brewing techniques.
• Engage with customers to discuss beer styles, flavor profiles, and brewing trends.
• Conduct brewery tours and tastings, providing educational experiences for guests.

Sales and Merchandising:

• Promote Wren House merchandise, including apparel, glassware, and other branded items.
• Process transactions accurately using our point-of-sale (Square for Retail) system.
• Assist in maintaining inventory levels and restocking merchandise as needed.

Qualifications:

• Previous experience in customer service or hospitality preferred.
• Passion for craft beer and a desire to learn more about the brewing industry.
• Strong communication skills and the ability to engage with diverse groups of people.
• Excellent multitasking abilities and attention to detail in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as required.
• AZ Food Handlers and Title 4 certifications or willingness to obtain certifications.

Wren House Brewing Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.