BEER-WINE-LIQR/LEAD CLERK

Pick 'n Save in; Green Bay (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Lead Clerk to enhance customer experiences in the Beer/Wine/Liquor department. This role involves supervising daily operations, training staff, and ensuring compliance with quality standards. You'll foster a positive environment while achieving sales and profit goals, all while embodying core values of respect and integrity. If you have a passion for customer service and a knowledge of beverages, this is an exciting opportunity to make a significant impact in a dynamic retail setting.

Qualifications

• Must be 21 years of age.
• Management experience preferred.
• Knowledge of industry trends in specialty wines and beers.

Responsibilities

• Create a welcoming environment for customers and promote trust among associates.
• Establish performance goals and empower associates to meet targets.
• Maintain inventory accuracy and ensure safety procedures are followed.

Skills

Effective communication skills

Basic math skills

Stress management

Customer service

Education

High school education or equivalent

Job description

BEER-WINE-LIQR/LEAD CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Beer/Wine/Spirits operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Must be 21 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Preferred Qualifications

• High school education or equivalent preferred
• Management experience preferred
• Beer/Wine/Liquor experience
• Familiarity with industry terms and processes
• Retail experience
• Knowledge of imported and domestic varieties, flavor profiles, and production methods
• Knowledge of industry trends in specialty wines and beers as they relate to customer preferences
• Second language skills (speaking, reading, and/or writing)

Key Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Establish performance goals and empower associates to meet or exceed targets.
• Develop scheduling to manage customer volume effectively.
• Train and develop associates and participate in performance appraisals.
• Adhere to all applicable laws and company guidelines.
• Create a welcoming environment for customers, answering questions and offering product samples as appropriate.
• Inform customers of department specials and promotions.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions in collaboration with store management.
• Prepare seasonal critiques and assist in financial planning and reporting.
• Maintain inventory accuracy and proper storage conditions.
• Train staff on inventory management and computer-assisted ordering.
• Ensure safety procedures are followed and unsafe conditions are reported.
• Perform all essential functions of the role with or without reasonable accommodation.