BEER-WINE-LIQR/CLERK

Kroger; Parker (AL); On-site; USD 17,000 - 26,000; Full time

Job summary

Kroger in Alabama seeks an enthusiastic associate for the beer, wine and spirits department to deliver exceptional customer service and maintain a safe, well-organized shop environment. You will assist with promotions, respond to product questions, and help keep displays up-to-date.

The role requires 21+, ability to manage stress, strong communication and math skills, and familiarity with inventory and safety protocols. Retail experience is a plus.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Assist the department manager in reaching sales and profit goals for the department.
• Answer questions about products and provide recommendations to customers.
• Maintain a safe, clean environment and ensure store safety procedures.
• Stock, label and inventory department merchandise and check dates.
• Inform customers of specials and promotions on Beer/Wine/Spirits.
• Prepare, package and inventory beverage merchandise as needed.
• Support adult beverage display plans and in-store promotions with store management.

Skills

Communication

Math skills

Stress management

Customer service

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Beer/Wine/Liquor experience
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Retail experience
• Second language: speaking, reading and/or writing