Beer-Savvy Server: Memorable Guest Experiences

Upland Brewing Company; Centennial (CO); On-site; USD 13,000 - 19,000; Full time

Job summary

A popular dining establishment in Centennial is looking for a Server. Join the team to enhance guest experiences by providing top-notch service, taking orders, and maintaining a clean environment. Ideal candidates should have a positive attitude, strong time management skills, and be willing to work in a fast-paced setting. Experience in customer service is preferred. Full-time positions available with competitive pay.

Qualifications

• Ability to work in a fast-paced environment.
• Experience as a server or in a customer service role.
• Excellent verbal communication skills.

Responsibilities

• Interact with guests and take orders to enhance their experience.
• Process payments and maintain tabs throughout the shift.
• Ensure cleanliness of the restaurant and work area.

Skills

Customer service

Knowledge of food and beverages

Time management

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

• Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards.
• Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability.
• Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy.
• Maintain cleanliness of person, restaurant, and work area before, during, and after shift.
• Confidently handle guest relations including answering questions, making suggestions, and upselling.
  
  
  

Reports To: Restaurant General Manager

Location: Centennial, Colorado

Salary Range: $11.79 + tips

Major Objectives:

• Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards.
• Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability.
• Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy.
• Maintain cleanliness of person, restaurant, and work area before, during, and after shift.
• Confidently handle guest relations including answering questions, making suggestions, and upselling.
  
  
  

Specific Duties and Responsibilities:

• Prepare non-alcohol beverages for guests. Consistently refill drinks and check on guests while practicing full hand in and full hands out.
• Assess guest needs and preferences and make appropriate recommendations.
• Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
• Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
• Practice good time management skills with the guest experience in mind.
• Build rapport with regular guests to create a positive atmosphere.
• Work efficiently and restock/replenish inventory and supplies throughout and after the shift.
• Comply with applicable laws and regulations in daily service.
• Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements.
• Follow all policies, procedures, and best practices as outlined in TiPS Program.
• Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications.
• Welcome and seat guests, answer the phone, and take take-out orders/delivery orders.
• Utilize lists for reservations, call-ahead, and wait lists whenever business requires.
• Collaborate with the kitchen and bar staff for prompt and correct delivery of orders.
• Keep checks and tabs organized. Use seat numbers throughout the meal. Split checks whenever requested. Collect payment for every check you start.
• Set tables and rearrange the dining area to accommodate larger groups and special events.
• Any other duties/tasks as assigned.
  
  
  

Qualifications:

• Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
• Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
• Be 18 years of age
• Obtain TiPS Certification within 60 days of hire.
• Ability to work well under pressure and at a fast pace.
• Ability to pass menu and recipe tests with reasonable amount of preparation time.
• Have the ability to operate a cash register and POS System.
• Proven experience working as a server or similar role.
  
  
  

Prerequisites:

• Consistently detail oriented
• Strong organization skills
• Ability to recognize personal shortcomings
• Excellent verbal and writing skills
• Ability to listen and understand intents and goals
• Ability to think creatively and with innovation
• Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants.
  
  
  

Pre-Prerequisites:

• Positive attitude
• Highly organized and efficient multi-tasker
• Relentless problem-solving skills
• Will never claim the work of others as their own
• We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
• Ability to anticipate
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.