Tony Gwynn's Server (PT)

Jamul Casino; Jamul (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Jamul Casino seeks an experienced supervisor in the culinary/banquet operations to lead teams across multiple venues. You will oversee staff development, ensure quality service, and coordinate scheduling to support high-volume events.

The role requires strong communication, a focus on safety, and a path to TiPS/RBS certifications, with flexible shifts including nights and weekends.

Qualifications

• Associates Degree (A.A.) in culinary or related field with 4+ years kitchen/culinary experience; 3+ years supervisory exp.
• 3+ years in restaurant/baking/pastry, artisan bread, ice cream, sugar work, cake decor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel/Word/Outlook).
• Flexible to work all shifts including holidays, nights, weekends, overtime.
• Ability to write reports and business correspondence.
• Ability to present information to groups of managers, clients and guests.
• Must obtain TiPS and RBS certifications within defined timelines.
• Must be able to acquire gaming license.

Responsibilities

• Staff development and training programs.
• Rewards and recognition to maximize employee engagement.
• Evaluate team members and provide performance feedback.
• Recruit, interview, and schedule staff to meet business needs.
• Manage work procedures and expedite workflow.
• Discipline, coaching, and counseling as needed.

Skills

Customer service

Leadership

Communication

Conflict resolution

Cash handling

Safety compliance

TiPS certification

RBS certification

Team collaboration

Education

Associates Degree (A.A.) in culinary or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer to all guests and team members.
• Monitor guest consumption of alcohol and intervene as needed according to guidelines.
• Appear in publicity photos.
• Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Ensure that garnish items are adequately prepared and stocked Operate and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.
• Maintain a clean and stocked workstation in accordance with established health and safety guidelines.
• Check out with leadership before leaving shift.
• Perform tasks to ensure an attractive and safe physical appearance of working areas.
• Ensure supplies are stocked as needed.
• Respond to “to go” orders including packaging orders, collection of payment and delivery to guest.
• Attendance at pre-shift meetings.
• Responsible for maintaining a regular and consistent attendance record.
• Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
• Declare tips through time and attendance system at the end of each shift.
• Attend all departmental and company training programs or meetings as directed.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

QUALIFICATION REQUIREMENTS

• Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience. Minimum of three years previous supervisory experience required.
• Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to earn and maintain TiPS certification
• Ability to earn and maintain RBS Certification within 60 days of employment.
• Must be able to acquire and maintain appropriate gaming license.

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Required

TIPS

Gaming License

CA RBS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.