Beer Hall Host: Fast, Friendly Front-of-House Leader

Surly Brewing Co.; Minneapolis (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Surly Brewing Co. hosts welcome guests promptly and guide seating to ensure a smooth, enjoyable dining experience. You will help manage floor flow, provide beer knowledge, and maintain a high-energy guest experience in a bustling environment.

As a Host, you’ll describe Surly beers, assist with reservations, and use Tock for floor management. Weekend availability, teamwork, and outstanding customer service are essential for success at Surly.

Qualifications

• High school diploma or GED is required.
• 1–3 years hosting or serving experience preferred.
• Experience with Tock hosting software preferred.
• TIPS certification strongly preferred; training provided if needed.
• Strong knowledge of beer styles and Surly beers required.
• Outgoing personality and exemplary customer service orientation.
• Able to multitask in a busy environment.
• Willingness to work nights, weekends, and holidays as needed.

Responsibilities

• Welcome guests quickly and assist with seating.
• Inform guests of waits and manage seating flow efficiently.
• Be attentive to special guest needs and seating requirements.
• Explain beer details, ABV, and beer history when serving.
• Talk knowledgeably about Surly, the building, and brewing process.
• Utilize Tock for floor management and reservations.
• Maintain a clean dining room, proper glassware, and flawless service areas.
• Check restrooms and ensure overall cleanliness and supplies.
• Follow TIPS principles and escalate concerns to management as needed.
• Report systematic issues to the Front of House Manager and take proactive action.
• Perform any other duties as assigned by the Front of House Manager.

Skills

Hosting/Serving experience

Customer service

Multitasking

Teamwork

Outgoing personality

Beer knowledge

Flexibility schedule

Physical stamina

Education

High school diploma or GED

Tools

Tock

TIPS certification

Job description

Surly Brewing Co. hosts welcome guests promptly and guide seating to ensure a smooth, enjoyable dining experience. You will help manage floor flow, provide beer knowledge, and maintain a high-energy guest experience in a bustling environment.

As a Host, you’ll describe Surly beers, assist with reservations, and use Tock for floor management. Weekend availability, teamwork, and outstanding customer service are essential for success at Surly.