Beer Hall Host

Hendler Family Brewing Co.; Framingham (MA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Employee meal

Free case of beer weekly

Job summary

Hendler Family Brewing Co. is seeking a Part Time Host for Jack's Abby Beer Hall in Framingham. You will be the face of the taproom, delivering friendly, knowledgeable service and guiding guests through seating, orders, and beer recommendations.

Responsibilities include greeting guests, managing waitlists, updating Toast Tables, and assisting with events. Must be 18+, know Toast/Grubhub basics, and have Mass TIPS or equivalent certification. On-site role with tips potential and employee meals.

Qualifications

• Must have strong verbal communication and a friendly demeanor.
• Familiarity with Toast and Grubhub for orders and takeout.
• Mass TIPS or equivalent alcohol safety certification.

Responsibilities

• Provide outstanding customer service to ensure an exceptional guest experience.
• Greet guests warmly and assist with inquiries, reservations, or concerns.
• Seat guests per guidelines, manage waitlist and seating rotation.
• Monitor waitlist during peak times and seat parties based on availability.
• Update tables in Toast Tables and inform servers of new seating.

Skills

Strong verbal communication

Friendly welcoming demeanor

Toast knowledge

Grubhub knowledge

Mass TIPS certification

Reliable transportation

Tools

Toast system

Grubhub system

Job description

Job Description & Expectations

Jack's Abby Beer Hall is a lively and welcoming space where we celebrate great beer, delicious food, and community. As a Host, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top–notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation. If you love working with people and thrive in a fast–paced environment, this might be the perfect role for you!

• Provide outstanding customer service to ensure an exceptional guest experience.


• Greet guests warmly and assist with inquiries, reservations, or concerns.


• Seat guests according to guidelines, maintaining seating rotation and occupancy restrictions.


• Monitor and manage the waitlist during peak times, seating parties based on availability and volume.


• Continuously update empty and turning tables in Toast Tables, notifying servers of newly seated guests.


• Be knowledgeable about the food and beverage menu, including new releases and seasonal offerings, to make informed recommendations.


• Ensure accurate and timely processing of takeout and retail transactions accurately, including Grubhub orders, through the Toast system.


• Manage phone duties, handling inquiries and inputting phone takeout orders.


• Replenish retail beer and merchandise throughout the shift to maintain attractive displays.


• Maintain a clean, organized, and sanitary work environment, particularly in high-contact areas.


• Assist with setting up and breaking down events, and support the taproom team.


• Perform additional duties as needed to support the taproom and enhance the guest experience.

Job Title: Jack's Abby Beer Hall Host

Status: Part Time

Reports to: Taproom Manager

Salary: $18/hour + Tips

Job Description & Expectations

Jack's Abby Beer Hall is a lively and welcoming space where we celebrate great beer, delicious food, and community. As a Host, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top–notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation. If you love working with people and thrive in a fast–paced environment, this might be the perfect role for you!

• Provide outstanding customer service to ensure an exceptional guest experience.


• Greet guests warmly and assist with inquiries, reservations, or concerns.


• Seat guests according to guidelines, maintaining seating rotation and occupancy restrictions.


• Monitor and manage the waitlist during peak times, seating parties based on availability and volume.


• Continuously update empty and turning tables in Toast Tables, notifying servers of newly seated guests.


• Be knowledgeable about the food and beverage menu, including new releases and seasonal offerings, to make informed recommendations.


• Ensure accurate and timely processing of takeout and retail transactions accurately, including Grubhub orders, through the Toast system.


• Manage phone duties, handling inquiries and inputting phone takeout orders.


• Replenish retail beer and merchandise throughout the shift to maintain attractive displays.


• Maintain a clean, organized, and sanitary work environment, particularly in high-contact areas.


• Assist with setting up and breaking down events, and support the taproom team.


• Perform additional duties as needed to support the taproom and enhance the guest experience.

JOB REQUIREMENTS & QUALIFICATIONS

• Must be at least 18 years of age.


• Has strong verbal communication skills with a friendly and welcoming demeanor.


• Comfortable taking on tasks as assigned by the hospitality management team to ensure daily Front of House/kitchen operations.


• Be on time for scheduled shifts.


• Available for nights and weekend shifts of 5 hours or more.


• Must have Saturday and/or Sunday and some holiday availability.


• Stand and walk for extended periods of time and lift up to 50 lbs.


• Ability to bend, reach, twist and use your hands and arms.


• Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.


• Mass TIPS certification or equivalent alcohol safety certification (Opportunity for completion will be provided if needed)


• Reliable transportation to and from assigned work location.

Benefits

• Employee meal


• Free case of our beer weekly (must be 21 or older)

ABOUT US

The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HBFCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [e-mail].