Become a Luxury Brand Evaluator in US, US

CXG; Honolulu (HI); Remote; USD 170 - 330; Full time

Benefits offered by this job

Flexible assignments

Purchase reimbursements

CXG Live platform

Job summary

CXG, a global luxury brand evaluator network, offers you the chance to discreetly assess customer experiences for premium brands. You may visit stores or review online interactions, spending about 20 minutes per assignment, with multiple opportunities each month.

You’ll provide structured feedback through our questionnaires, helping brands refine service and ambiance. No prior experience is required; must be 18+, with impartiality, reliability and strong attention to detail.

Qualifications

• Must be 18+ years old (21+ in United States).
• Current customer of premium and luxury brands.
• Not under contract with any retail brands to ensure impartiality.
• Punctual, organized and reliable.
• Observant and passionate about customer experience.

Responsibilities

• Choose assignments aligned with your preferences and profile.
• Visit luxury stores or evaluate online from home.
• Observe ambiance, service quality and overall experience.
• Provide honest feedback through our platform questionnaires.

Skills

Attention to detail

Observational skills

Reliability

Communication skills

Job description

CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact.We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.

Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.

2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.

3. Observe carefully - check the ambiance, service quality, and overall customer experience.

4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

Collaborate with iconic brands across industries.

Flexible assignments tailored to your interests.

Compensation for your time and input, with the potential for reimbursement on purchases.

A user-friendly platform for managing missions and feedback.

How to Join the CXG Community:

1. Register: sign up at live.cxg.com and confirm your email.

2. Complete your profile: fill out your details to 100% and get verified.

3. Get certified: pass the General Certification to access missions.

4. Apply for missions: explore assignments with brands that excite you.

5. Start evaluating: begin making a difference in the luxury market.

Compensation:

Non-Purchase Evaluations: Earn a fee based on mission complexity.

Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.