Become a Luxury Brand Evaluator in Miami, US

CXG; Bal Harbour Village (FL); Hybrid; USD 89 - 220; Full time

Benefits offered by this job

Iconic brands

Flexible assignments

Time-based compensation

Reimbursement on purchases

Job summary

CXG is hiring evaluators to travel to luxury stores or assess online interactions, providing first-hand feedback on customer experiences. You choose missions aligned with your preferences and profile and contribute to a global CX program.

Assignments are flexible and can be completed from home or in-store, with a user-friendly CXG Live platform to manage missions, certifications and feedback. No prior experience is required; you must be 18+ (21+ in the U.S.).

Qualifications

• Must be 18+ years old (USA 21+)
• Not currently under contract with any retail brands
• Punctual, organized, detail-oriented and reliable
• Observant and passionate about customer experience
• No prior experience required; honest feedback valued

Responsibilities

• Choose your assignments based on preferences and profile
• Visit luxury stores or evaluate online from home
• Observe ambiance, service quality and overall customer experience
• Provide honest feedback via questionnaires on our platform

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

What you will be doing:

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role:

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years or older (21 years or older in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers