Beauty Supervisor (DULLES Airport)

International Shoppes; Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Supervisor to oversee operations and enhance customer service in a dynamic airport environment. The role involves managing store activities, supervising sales associates, and ensuring compliance with company policies while fostering a professional atmosphere. Ideal candidates will have a strong background in retail, exceptional interpersonal skills, and the ability to thrive in a fast-paced setting. This is a fantastic opportunity to lead a team and make a significant impact on customer experiences in a unique retail space.

Qualifications

• Minimum of three years of retail experience and one year in a supervisory role.
• Excellent interpersonal skills and ability to work in a fast-paced environment.

Responsibilities

• Manage store operations and supervise associates in sales and customer service.
• Ensure adherence to company policies and U.S. Customs regulations.
• Train and motivate associates to achieve high performance.

Skills

Customer Service Skills

Sales Skills

Interpersonal Skills

Team Leadership

Active Listening

Verbal Communication

Bilingual Skills

Education

3+ years of retail experience

1+ year of supervisory experience

1+ year of customer service experience

Job description

Company Overview

International Shoppes is a duty free and specialty retailer that has operated airport retail and duty-free facilities since 1951. Our Company is all about delivering the best service and product assortment to the traveling public.

We are currently located in Washington DC's Dulles International Airport; Terminal B New York's JFK International Airport; Terminals 1, 5 and 8, Boston's Logan International Airport; Terminals A, B, C and E; Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, and in the fall of 2019 we have proudly opened our doors in Houston's George Bush Intercontinental Airport; Terminal D. Our Corporate office and warehouse is located in Valley Stream, NY.

Summary:

Supervisors are responsible for the complete operation of designated areas. Work with Terminal / Department management and associates to drive sales and ensure high levels of customer service.

Responsibilities:

• Manage the store in the absence of management, demonstrating outside sales and customer service skills
• Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS)
• Adhere to U.S. Customs regulations and all company policies and procedures
• Ensuring client concerns are solved professionally
• Administer coaching & counseling, corrective actions, and proper documentation to associates when needed
• Act as role models of professionalism, ethical behavior and effective decision making at all time
• Delegating tasks and following-up to ensure task completion
• Observing and providing feedback of Associate performance
• Motivating associate to perform at a high level
• Training employees to interact with clients in a professional manner

Education & Experience:

• Minimum of three (3) years of retail experience
• Minimum of one (1) year of supervisor/manager experience
• Minimum of one (1) year of previous customer service or selling experience
• Ability to work in fast-paced environment
• Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
• Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Requirements:

• Always present professional appearance while interacting with clients
• Must lead by example and be team oriented
• Attendance / participation in semi-annual inventory is mandatory
• Required to pass airport security background

Physical Requirements:

• Must be able to lift up to 25lbs
• Required to stand and/or walk for eight hours per shift
• Ability to bend, kneel, and stoop

We are an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice.