Beauty Experience Specialist

Ulta Beauty, Inc.; North Little Rock (AR); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Ulta Beauty is seeking a Beauty Advisor to provide an exceptional guest experience on the sales floor. You will engage guests, perform demonstrations, and assist with appointments and in-store events to drive sales and loyalty.

The role requires a passion for the beauty industry, strong customer service skills, and the ability to work in a fast-paced retail environment. Flexible scheduling is common, with emphasis on guest satisfaction.

Qualifications

• High school diploma is preferred
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
• Demonstrates a passion for guest service and competency for selling
• Proficient with basic technology (e.g., Point of Sale system and Apple devices)
• Ability to build and maintain strong customer relationships
• Ability to troubleshoot
• Ability to work independently and as part of a team

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
• Maintain prompt, regular attendance.

Skills

Customer service passion

Selling competency

Teamwork

Independent work

Troubleshooting

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Beauty Advisor to provide an exceptional guest experience on the sales floor. You will engage guests, perform demonstrations, and assist with appointments and in-store events to drive sales and loyalty.

The role requires a passion for the beauty industry, strong customer service skills, and the ability to work in a fast-paced retail environment. Flexible scheduling is common, with emphasis on guest satisfaction.