Beauty Experience Lead - Makeup & Skincare Pro

Nordstrom; San Jose (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement and PTO

Merchandise Discount

Job summary

Nordstrom Beauty Department is seeking a customer-focused professional to deliver personalized makeup applications and skincare guidance. You will drive sales using in-store and digital tools while maintaining a welcoming, inclusive environment and strong vendor relationships. Training on trends and products helps you stay ahead.

Expect a dynamic schedule that may include evenings and weekends, with opportunities to grow within a luxury retail setting and earn performance-based incentives.

Qualifications

• Passion for customer service and beauty.
• Excellent ability to connect with customers and handle concerns.
• Empathy and respect for all customers.
• Strong multitasking, organization, and follow-through.
• Ability to work flexible schedule including evenings and weekends.
• Ownership, accountability and initiative.

Responsibilities

• Conduct makeup applications and skincare analyses; recommend products.
• Collaborate to create a welcoming environment for all customers.
• Set and achieve counter sales goals using in-store and digital tools.
• Manage vendor events and promotions.
• Build vendor relationships to maximize results.
• Keep department organized and customer-ready.
• Stay updated on beauty trends through trainings.
• Manage sales, refunds, exchanges; build Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Communication

Multitasking

Team collaboration

Tools

POS systems

Job description

Nordstrom Beauty Department is seeking a customer-focused professional to deliver personalized makeup applications and skincare guidance. You will drive sales using in-store and digital tools while maintaining a welcoming, inclusive environment and strong vendor relationships. Training on trends and products helps you stay ahead.

Expect a dynamic schedule that may include evenings and weekends, with opportunities to grow within a luxury retail setting and earn performance-based incentives.