Beauty Counter Lead: Elevate Customer Experience & Sales

Nordstrom; Overland Park (KS); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Beauty Department in Overland Park, KS is seeking a customer-focused beauty advisor. You will perform makeup applications and skincare analyses, recommending products to meet each customer’s goals while building loyalty through Nordstrom Rewards.

You’ll collaborate with a diverse team to maintain a welcoming environment, hit personal and counter sales targets, and manage vendor events and promotions. Training keeps you current on trends and luxury brand products.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and proactively handle concerns.
• Empathy and respect for all customers during makeup and skincare sessions.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals with willingness to use networking and technology.
• Flexible schedule including evenings and weekends.
• High ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team to create a welcoming environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Keep department organized and customer-ready with cleanliness and presentation.
• Stay updated on beauty trends and products through trainings.
• Manage sales, refunds, exchanges, and build customer loyalty with Nordstrom Rewards.

Skills

Customer service

Makeup application

Skincare knowledge

Sales goals

Communication

Job description

Nordstrom Beauty Department in Overland Park, KS is seeking a customer-focused beauty advisor. You will perform makeup applications and skincare analyses, recommending products to meet each customer’s goals while building loyalty through Nordstrom Rewards.

You’ll collaborate with a diverse team to maintain a welcoming environment, hit personal and counter sales targets, and manage vendor events and promotions. Training keeps you current on trends and luxury brand products.