Beauty and Wellness Consultant

Walgreens; Palm Springs (CA); On-site; Full time

Job summary

A leading company is seeking a Beauty and Wellness Consultant to maximize sales and brand awareness through exceptional customer care. The role involves providing personalized advice, conducting product demonstrations, and maintaining beauty department standards. Candidates should have a high school diploma and retail sales experience, with a passion for beauty and wellness. Flexible hours are required, and benefits are available.

Qualifications

• At least one year of retail sales experience with sales goals.
• Licensure in Cosmetology or Esthetician license as per state requirements.

Responsibilities

• Engage customers through greeting and assistance.
• Achieve or surpass sales goals through customer assistance.
• Monitor and improve personal performance.

Skills

Customer Care

Sales

Beauty Knowledge

Team Relationship Building

Problem Solving

Education

High School Diploma/GED

Tools

PC

Tablet

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized advice and expertise regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions for customers' needs, including mini-makeovers and skincare consultations, with a focus on the total look. Model and deliver a distinctive customer experience and maintain overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers through greeting and assistance, resolving issues and answering questions to ensure positive experiences.
• Share customer care best practices, proactively offering help and informing customers of options.
• Identify customer needs and provide appropriate product and service recommendations, including warm transfers when necessary.
• Conduct product demonstrations and consultations using tools like Skin Hydrometer and tablets.
• Lead in-store events to promote brand awareness and loyalty.
• Build and foster customer relationships, providing authentic interactions.
• Utilize omni-channel solutions to enhance engagement.
• Locate products in other stores or online if unavailable locally.

Operations

• Achieve or surpass sales goals through customer assistance and exceptional care.
• Review beauty business performance regularly with store leadership.
• Focus on link-selling and up-selling, showcasing sale items and complementary products.
• Use testers and samples responsibly, maintaining hygiene standards.
• Ensure testers are stocked and the department remains clean and organized.
• Implement asset protection procedures to minimize profit loss.
• Process sales accurately on the register.
• Participate in meetings and training on programs, promotions, and new products.
• Maintain knowledge of store systems and equipment.
• Comply with legal regulations regarding regulated products.
• Follow all company policies, fostering respectful coworker relationships.
• Complete assigned special projects.

Training & Personal Development

• Monitor and improve personal performance, stay updated on industry trends, and learn from others.
• Attend training sessions and complete e-learning modules as directed.
• Maintain a professional appearance per company standards.
• Share knowledge and assist in training new team members.
• Collaborate with store leadership to review goals and enhance product knowledge.

Qualifications

• High School Diploma/GED and at least one year of retail sales experience with sales goals or experience selling beauty/cosmetic products and providing customer care.
• Ability to work independently, develop solutions, and escalate issues when necessary.
• Knowledge of beauty products and brands.
• Experience in team relationship-building.
• Basic PC/tablet skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).
• Licensure in Cosmetology or Esthetician license as per state requirements.
• Experience in makeup application and providing makeovers.
• Experience with Prestige brands and beauty externships preferred.

Additional Information

Walgreens is committed to diversity and equal opportunity employment. The offered compensation ranges from $17 to $21 per hour, depending on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.