Beauty Advisor (Full Time), Saks Fifth Avenue Houston Galleria-Charlotte Tilbury

Charlotte Tilbury Beauty; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative beauty brand as a Beauty Advisor, where your passion for customer service and sales will shine. In this role, you will be the face of the brand, responsible for driving sales and creating memorable experiences for customers. You will lead a team to meet and exceed performance goals while ensuring that the store reflects the brand's high standards. This position offers the opportunity to develop your skills in a vibrant retail environment, where creativity and professionalism are key to success. If you are enthusiastic about beauty and have a knack for sales, this is the perfect opportunity for you to make an impact!

Qualifications

• Experience in retail sales with a focus on achieving KPIs.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Drive sales and exceed financial targets through exceptional service.
• Manage customer queries and maintain high standards of hygiene.

Skills

Sales Performance

Customer Service

Team Leadership

Visual Merchandising

Communication

Education

High School Diploma

Relevant Retail Experience

Tools

Retail Management Software

Point of Sale Systems

Job description

OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

1. Sales:
   • Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
   • Communicate and manage agreed goals.
   • Be a specialist among retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
2. Customer Service:
   • Manage customer queries using sound judgement to achieve positive outcomes.
   • Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team, achieving Charlotte Tilbury standards in service and artistry.
   • Extend exceptional customer service beyond the in-store experience.
   • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
   • Determine individual and team sales targets to meet and exceed plan.
   • Analyze business performance and proactively plan strategy within day-to-day business and events.
   • Consistently promote the Tilbury Touch to the team and customers.
   • Lead by example to promote the Tilbury Touch and exceptional customer service.
   • Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.
   • Ensure that the counter is ‘customer ready’ from open to close of business.
   • Maintain the required inventory levels and accurate stock files.
   • Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
   • Maintain technology on counter.
   • Raise operational issues for resolution in a timely manner.
3. Store and Retail Partner Relationships:
   • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
   • Schedule team to optimize coverage according to customer flow.
   • Maintain excellent counter hygiene standards.
   • Maintain the store standards and policies at all times.