BDC / Special Finance Assistant

Tantillo Auto Group; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a reputable automotive group as an Automotive BDC Representative, where you'll play a key role in customer engagement and support the sales team. This dynamic position involves managing calls, scheduling appointments, and providing essential product information. You'll receive comprehensive training, including skills to become a finance manager, ensuring a well-rounded career path. With a commitment to employee growth and a supportive work environment, this role offers a fantastic opportunity to thrive in the automotive industry. If you have a passion for customer service and are eager to learn, this is the perfect place for you.

Benefits

Comprehensive training programs

Career advancement opportunities

Supportive work environment

Qualifications

• Experience in customer service or call center preferred.
• Strong communication skills and ability to multitask.

Responsibilities

• Manage inbound and outbound calls to schedule appointments.
• Maintain accurate records in the CRM system.
• Collaborate with Finance Manager for seamless customer experience.

Skills

Customer Service

Telemarketing

CRM Systems

Bilingual (Spanish)

Communication Skills

Organizational Skills

Tools

CRM Software

Basic Computer Applications

Job description

Job Overview:

We are seeking a highly motivated and customer-focused Automotive BDC Representative to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound communications to schedule appointments, follow up with potential clients, and support the sales team in achieving dealership goals. This position will also be trained as a finance manager. Will learn to save, submit, and fund deals. Will learn to properly collect customer “stips.”

Key Responsibilities:

• Manage a high volume of inbound and outbound calls to schedule sales appointments.
• Respond promptly to internet, phone, and live chat inquiries using established scripts and templates.
• Maintain accurate records of customer interactions and appointments in the CRM system.
• Follow up with leads that are not ready to make an appointment or are no-shows.
• Provide customers with initial product information and direct them to appropriate dealership resources.
• Collaborate with Finance Manager to ensure a seamless customer experience.

Qualifications:

• Previous experience in customer service, telemarketing, or a call center environment preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in using CRM systems and basic computer applications.
• A pleasant and professional phone demeanor.
• Must be able to communicate (verbal and written) in Spanish.

Why Join Us:

• Be part of a reputable automotive group with a commitment to employee growth and development.
• Engage in a supportive and energetic work environment.
• Access to comprehensive training programs and career advancement opportunities.